Hotels in Grand Anse

"Deeply disappointing: Staff effort can't mask mismanagement I booked a staycation with high hopes, but the experience was disheartening. While the staff are clearly hardworking and proactive, they are being set to fail by what appears to be lack of compentent management. Safety: Most alarming was finding a needle on the pool steps. The pool area also had floating debris and empty water bottles. Pervasive smells of sewage and garbage in unavoidable areas of the property. Room: The hardware was literally falling off the walls. A towel hook detached under the weight of a toddler’s rash guard. A rocking toilet and the bathroom had a persistent sewer stench. Dining: A steak sandwich that looked "pre-chewed" and the juices were so heavily diluted that even my child, who never turns down juice, refused to drink them. Nitpicking: Getting towels at the pool hut required calling the hotel's main external line, and maintenance chemicals were left unattended along the walking path. The sports equipment was in such a terrible state that it had to be handed to us with a rag. While "please be understanding of our shortcomings" signs are posted throughout the property, there is no request for guest surveys or feedback to actually address these issues. Overall impressions: Staff were wonderful, proactive, and went above and beyond to fix problems that shouldn't have existed in the first place. It is clear they are doing their best with very little support. It felt as though "

"Great valve for money"

"The property had a good view of the"

"Perfect honeymoon hotel. The staff couldn’t do enough for you and the rooms were so stunning. It felt really private and special. "

"the air condition was effective and the parking was great"

"The room was clean, staff very friendly and helpful, the property is nice with great views of the beach. It is off the main road so a car rental or taxi service will need to be used if you want to explore the island. A free beach shuttle is offered so thats a plus, we didnt eat on property as we were mostly out."

"The staff was great deal with, warn and courteous. The rooms were well kept. The A/C works well. All the necessity i needed from a kitchen whilst on vacation was available. Our stay was great."

"N/A"

"This was our second stay at the hotel; this time only for one week. The staff, led by Manager Laurance are always very helpful. The food standard in the restaurants has improved and will continue to."