Hotels in Hensol

"Staff at reception wasn’t overly friendly. Pool is made to look a lot nicer and relaxing on the photos. There is also an extra £5 charge per person to use the pool which wasn’t specified on Expedia at time of booking. They waived the charge but it’s not worth the money unless you want your kids to let off steam. Great location and room was very good. "

"Nice hotel, great quality breakfast with cooked on demand options as well as buffet. Really Enjoyed the egg hollandaise on GF bread. The shower went from boiling hot to cold every few seconds which was not pleasant. And the 1st floor bedrooms came with a large shared terrace/ roof top and we were woken up by a child out on the terrace singing early morning. I wouldn’t stay on the 1st floor again but overall good hotel and good location. "

"A lovely hotel, always a pleasure to stay there. "

"Hotel is lovely and staff excellent but at least with room I stayed in it was very tired and needed updating. Paint was flaking off the walls, there was what looked like someone's foundation stains on the lamp shade and what looked like water marks/ stains on the walls. To note it can be quite noisy due to town centre location. I stayed mid week and was quite loud. "

"The drainage in the shower is not draining well"

"The first room we were given was dirty and had mould but we were quickly moved to another room which was clean. The rooms were not soundproof as advertised and didn't look the same as they were advertised. The staff were very friendly and helpful. For a short stay it's not too bad, however not sure I'd recomend for a long stay. Make sure to bring shampoo etc and a hairdryer as our room didn't have them although I'm sure this could potentially have been rectified if we had asked. "

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn! Would not stay again. "

"good location with good pool and friendly staff"

"Always have a good stay at the village… number one choice for Cardiff stays x "