Hotels in Puerto Aventuras

"Hotel over all was very nice, rooms were big. The only thing I thought needed improvement is the entertainment during the day. Very dull and boring except for the foam party day which I believe is on Saturdays. "

"What a lovely little gem! We have been to many all inclusive hotels here but this place ticks all boxes! The entertainment was amazing, the vibe was excellent. The food was tasty, not exceptional but really good especially for an all inclusive. The drinks were fantastic, be sure to ask for a Pink Gin and Tonic. The rooms are a bit dated but they are clean and comfortable. They have a little mobile library to check out a book and the choice of pools is a great option. We will most definitely come back again. Lovey vibe, great music, wonderful atmosphere for a bit of everything! "

"Excellent customer service. "

"Stayed in new section. Everything very clean. People cleaning everywhere. Great smelling bathrooms "

"Decent resort, not great, but good."

"I was a bit apprehensive after seeing some of the complaints from others about this resort. I am very glad I went ahead and booked. There is a lot to love about this resort, and only a few small negatives. This resort is very sprawling and covers a lot of ground. With how it is built into the jungle, it feels like a mini adventure park just walking around. They have several Mayan ruins, lots of kept and unkept wildlife, like monkeys, deer, and macaws. The main pool is huge and beautiful. It is slightly brackish (salty), but this I think is actually a plus. There are several kids areas and a very nice daycare program and play area. For us the ocean cove was a hit. Fish, activities, sand. Wonderful for relaxing. A snorkeling area, though water there is rougher and the entry needs work. Many other reviews complained of food and rooms being dated. For the premium restaurants, The Oriental restaurant is the best, The Mexican was okay, the rest were not a good fit for us. Buffets here are excellent and they clearly spend time and staff them to make it a premium experience. I highly recommend the buffets. Huge variety of food, most of which is very well prepared. Deserts and baked goods were very tasty everyday. As for the rooms, yes, they are showing their age some, but the beds were comfortable, rooms were clean, maintained, and everything worked as it should. Their wristband room keys are awesome. Common areas are beautiful and clean. "

"Great stay, but would not recommend “platinum.” It is not worth the extra money. I have been to other properties where paying the extra gets you much more. "

"The rooms were very clean and renovated, the staff were warm, friendly, and welcoming, and the property had swim-up bars, nice restaurants, and an amazing shop on site. "

"This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!! "