Hotels in Lake Stevens

"Clean room, great location for area, and friendly staff. "

"The wifi went off the entire week of this reservation due to a power surge, and there's a leak in the kitchen sink. Otherwise, very clean, and the staff is respectable and watches out for guests which I greatly appreciate. The area is a bit far from the city but it's safe and accessible via Link. "

"The staff is excellent, the room was spotless, and well stocked. The facility is older but well maintained. I will stay here again, and will recommend."

"The staff went out of their way to be rude and dismissive toward me the entire time I was there. None of my requests were approved. None of the issues I reported were resolved during my stay. I was never greeted by any staff members nor was i thanked for staying with them at checkout. They treated me like a complete inconvenience. Maybe I look gross to them or they just don't like my appearance, who knows. I definitely wouldn't because they refused to engage with me. During the stay I reported that the bed was extremely noisy and lumpy. That was never addressed by staff. I reported the noise levels being excessive by both guest and housekeeping, that was ignored by staff as well. Check-in was extremely complicated and confusing. Checkout was extremely dismissive and unfriendly. I wasn't welcomed back by the staff who checked me out nor by the one who gave me my bags after storing them there. He actually, was quite rude. About 4'2", big hair, glasses and huge nostrils. He's extremely aggressive, intense and dismissive. The night staffsaid the same as well regarding him. This created an extremely inhospitable environment. The night staff also explained to me that this particular property prioritizes Hilton Honors tier members and that I was in the bottom tier and that they would not accommodate any of my requests nor resolve any of my concerns. As far the hotel goes, the rooms are cleaned daily and are in decent repair. The halls smell like skunk. Security is lacking"

"Nice place "

"Need complete renovation "

"Charles Chan and Crew are SUPERIOR in every category!!! Rooms, lounge, spa, sauna, pool, parking and meals are flawless!! The very best part of Willows Lodge is each individual employee. We always feel like we are guests in their “home” and a part if their family. THANK YOU!!!"

"The room is spacious and clean. The bed is comfortable and I had two deep sleep nights. The breakfast is very good and all my family are happy. If they put a table in the room would be wonderful. "

"Great place for great price!"