Hotels in Santa Maria

"We have to wait for cling the room"

"Hot breakfast good selection at the bar"

"Terrible sheets, noisy neighbors, and definitely built on Indian burial grounds. Have fun! "

"This was our first time staying, everything was we’ll cleaned, sores "

"yes"

"I have stayed at this hotel twice, and the most recent visit was much improved. The rooms have been updated: bright, clean and well-designed."

"The manager/owner is not very understanding. Instead trying to work with us and realize that her fellow coworker had already told us yes right before he clocked out for the night. But instead she was very rude and turned us away cuz she weird and has no good customer service. Hopefully one day she learns some customer service skills."

"The staff was very helpful, great hotel for the price!"

"We've spent the past three anniversaries here & this will be our last. We planned to relax in the jacuzzi our last night, but my husband instead walked in on a couple behaving inappropriately. He notified the front desk because their behavior was unacceptable, clearly unsanitary, & needed to be cleaned right away. We were later told the couple claimed they were "only swimming," which didn't reflect what was actually witnessed. The following morning at checkout, I followed up with two front desk agents. There was no acknowledgment, no apology, & no concern. Just my bill handed to me & I was sent on my way. I understand they may have been embarrassed since it wasn't their doing. Still, with my background in the hotel industry, I know how important guest experience & service recovery are. The complete lack of response especially for a returning guest, is unacceptable & is why we won't return."