Hotels in Empire

"First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly. I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend. Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on. To be honest, the situation felt very uncomfortable and unprofessional. The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water). On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance. The rooms were somewhat clean, but overall, the experience was unacceptable for the price"

"Toilet was clogged, front desk handed my girlfriend a plunger that was old and useless and said have fun. I left them a thank you n the toilet. Also heat/ac was useless just a big air fan that did nothing and was almost too hot in the room to sleep "

"Don’t stay here! Especially if you have kids! I am already used to and desensitized by ridiculous resort fees, sure we paying for hotel but need to pay extra to use amenities??! This time they tried to charge $26.99 or so plus tax (don’t wanna forget that) for early check-in, since we dared to come in an hour early(around 3pm). They just started this policy a few weeks earlier, before you could check-in at 2pm with no extra fees. I guess they figured a new way to take peoples hard earned money, slots were not doing enough. Somebody probably even got a promotion out of it. By the way pool closes for kids at 6pm, so if you come check-in around 4pm, stand the line, go change, etc. you may have 1 whole hour to enjoy it!! Stay away from this place and save your money! Go to Ameristar, at least they let you check-in at 2pm! Thank you Expedia for having my back and refunding my money!"

"I was so disappointed. I will NOT be staying again. The property gives off a work and tired feeling. This feeling is confirmed by the dated furniture and scratch marks throughout the hotel room. The nice thing about the room is the bathroom. The bathroom is pretty nice. And the price is just a few dollars less expensive than The Monarch down the street. And The Monarch is such a nicer property. "

"Breakfast was so good and staff attentive ! It helped get us started for a good ski day! Thank you!! We used the hot tub each evening - appreciated the large size and hot tub towels. "

"Pool was wonderful. Kids loved it "

"stayed there just for single night. Bed was comfortable and room was quite clean. Free breakfast would be nice addition but it would as clear during booking. Good location just off I-70 and lot of food and grocery options nearby. "

"Pet friendly, great location"

"Nice room, great breakfast"