"We booked a room at this hotel to have a relaxing weekend away, initially after booking, the hotel called and claimed that they only received a partial payment from Expedia, so I contacted Expedia and they tried contacting the hotel but were unsuccessful. We tried connecting with the hotel again and they then claimed that there was no booking at all and that they hadnt received any payment from Expedia. Still, Expedia tells me that the hotel claimed that we canceled our booking. The hotel will...
"Great value for money! The room was clean, comfortable, and well-maintained. The staff were friendly and helpful, and the check-in process was smooth. It’s a simple place, but it has everything you need for a pleasant stay. I got good discount for staying over a week which I was glad about. One very important part-there is always electricity. I would definitely stay here again."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Awesome staff very polite and helpful. Very quiet environment and the rooms are very clean. The house keeping is awesome done in a timely manner. Food breakfast is so good wide range of verities. Most importantly staff responds super fast to your every need. Thank you Night MOD, dinner staff lady that checks the room number and the cook and waiters great job. 👍👏
I loved Everything. The WiFi was really strong. Staff was excellent. Facility and water were extremely clean. They have a bar and lounge area and a menu with amazing Nigerian food to order to your room. The chef was amazing. We really enjoyed our stay.
It was a very beautiful experience all around. Very friendly staff, good food, excellent service and very clean environment. Best hotel in town, will recommend anytime to family and friends.
I really want to give compliments to the front desk and all the staff of the hotel for making it a great stay! Especially Debo who explained everything in detail and always all smiles! I will recommend this facility and I'll stay here again! I've stayed at Four Points which was wayyyyy more expensive with horrid rules! This hotel is very welcoming -- all the staff really do a great job! Kudos!!
The property was beautiful there was alot of lounge spaces for you comfort with out leaving the hotel ...the only thing was needed was proper towels hand towels face towels bath towels I asked and was provided bath mat couldnt wash up with that .
I have stayed there in Nov and Dec 2014. I like the renovated motel. The staff are very helpful. I will recommend it for it location and convenience. Also offers free WIFI at the lobby. I felt safe living there, security cameras almost everywhere. Very close to the International airport. Somewhat pricey though. I will rate it as very good for Nigerian standard.
The Hotel Providence is very clean. The ambience is excellent. The staff are friendly and welcoming. The check-in and check-out processes went very smoothly. Our room was spacious and quiet. The room had two different types of electric sockets. It has a bath with a shower as well as a shower cubicle. The shower followed well. Vehicles that enter the hotel go through a security check. The buffer breakfast is very good. However, the range of fruits available is limited.
I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience.
Issue Details
1. I book and fully pay through Expedia.
2. Upon arrival, staff claims payment is pending or incorrect.
3. This has happened consistently, causing unnecessary stress.
Request
1. Improve payment verification processes.
2. Ensure staff thoroughly checks...
