Hotels in Garland

"Clean room, excellent staff "

"Thank you so much. "

"Almost no shower pressure making it very difficult to rinse shampoo and actually get clean. Also, worst check in experience I have had in a long time. The woman at the desk was not only rude but actively chose to make things difficult. She walked away from the phone when told the booking site was going to call her when there was a problem with my reservation. She then ignored me for a bit when I was given a new confirmation number. She then wouldn’t provide a receipt for food. When I tried to double check that she spelled my name correctly, she condescendingly said “I have your license” when all I wanted to do was be sure she didn’t assume the spelling. She was just outright hostile and nasty. Just a completely horrible experience. I would not book here again."

"Things are run down with this property. Staff is nice. The breakfast at this brand used to be really good, this one was just ok. The amount of food was very controlled but after looking around at some of my fellow guests, I understand why. "

"Easy parking. Bad beds."

"The frig need cleaning. "

"The AC was closed so the room smelt a little humid. The room was clean. Breakfast options could be a little better. Staff was very kind and polite. "

"Upscale vibe. Clean and comfortable. Will stay again. "

"The room condition was bad. Patched walls from damage, sinking floors causing the laminate to buckle and jam my feet when walking. The sheets had stains. The toilet was full of urine, bloody tampon, and a cigarette. This was supposed to be a non-smoking room. The towel on the tub had dirty footprint stains on it. And the desk area smelled like wet dog. Not good. When I brought these to the attention of staff, he laughed. No attempt at addressing the issues nor an apology. Avoid this property. "