Hotels in Grey Forest

"The first time we planned a stay at this hotel, we walked and were told they had no room for us (they had to close some rooms). They made no attempt to reach us or we might have changed our plans (we were coming from Austin). They sent us to another property that was 15 minutes away and promised a refund. It ruined our weekend plans. After no less than 10 calls, with no returned call, I finally sat on hold over an hour until I spoke to someone who did help us with the refund. The 2nd time was better, and it was fun to be in the historic Alamo area, and not too far from Frost Center, where the Spurs were playing. The food in the restaurant was good, and the entertainment was "OK". I was surprised the manager made no effort to do something nice for the huge hassle we experienced and the time spent trying to correct their error (not even a free drink). But if you want a historic hotel, it was cool. I just hope you have a better hospitality experience than we did. And hopefully they improve the way they treat their guests when something goes wrong."

"This hotel is top notch perfect in so many ways. Every staff member is friendly and helpful. The restaurant was impeccable and we dined there several times. We were traveling with our dog, and there was a lovely park across the street and the River Walk was only a couple of blocks away. Would give 10 Stars if we could!"

"Not what i thought it would be. "

"Roof top pool is great. Direct access to Riverwalk is great for mobility challenged so as to avoid using stairs. Valet parking is convenient but expensive. Our room had a lot of street noise so good to use ear plugs which I did. Check room location for street noise if you are sensitive to that."

"We enjoyed the terrace, although it was quite warm by mid-morning. The bed was comfortable, the shower was nice, the air conditioning worked GREAT. Breakfast was good. Front desk staff was friendly and helpful. We have stayed here before and will do so again."

"Thank you for having a clean room and fresh linen. It's a truly beautiful hotel with helpful and friendly staff. "

"Need more staff at bar area"

"No Airport shuttle even though the website said there was. I had to book a taxi at the last minute."

"We had an amazing stay everyone was so nice and helpful and the place was so close to everything we needed. Definitely would stay again."