Hotels in East Russell

"Disgusting conditions – this resort should not be operating at full price This resort is being advertised with photos and descriptions that do not reflect the current condition of the property. It is clearly well beyond a simple “maintenance period” and firmly in repair territory, yet premium prices are still being charged. Our room was dirty and poorly maintained with cracked floor tiles, mould, stained carpet, damaged doors, swollen cabinetry, dirty appliances, grimy cutlery drawers, partially used toiletries and bugs appearing in the bedding. The beds were uncomfortable, no proper quilts were provided, and housekeeping never serviced the room despite it being scheduled. The pool outside our room had visible green algae and the resort overall felt run down and neglected. Several advertised amenities were closed, including the turtle rehabilitation centre and kids club. Food quality was extremely poor despite high prices, and during dinner staff removed and dismantled our table while our child was still seated there because he was not ordering a meal, creating a very uncomfortable situation. In its current state this property feels less like an actual resort and more like a dingy motel that should be closed for major repairs."

"It was filthy, small and old. We couldn’t stay there."

"Spotlessly clean room. Very comfortable bed with good linen. Air conditioner and fan were running when we entered or room. So cool. Roomy for 2 people. Great kitchen. Easy walk to town and shops. Receptionist guided us to eateries across the road. With air con running did not hear the town noise. Did hear the rain. Innisfail is famous for its rain."

"Great room very clean, no check in staff , had to ring a phone number on arrival but other than that it was great , we were the only people in the place , aircon was fantastic 😎. "

"Thank you Ken so much for making my stay nice and relaxing. The grounds are beautifully maintained and the home itself is gorgeous. Easy to find, I can’t wait to stay again. "

"Rooms are dated but very clean. Fresh towels each day. Lovely hot shower. Bar fridge & kettle. Very convenient location & the owner Jim was lovely & helpful. Traffic noise being on highway but expected & I wear earplugs so didn't bother me. Thanks for a lovely stay. "