Hotels in Southwold

"Excellent hotel with plenty of parking. But the pillows are solid So uncomfortable sleep"

"All good"

"Great place, smart, clean and friendly staff."

"The room key I had opened the door to another room! I stayed in room 212, and after a very long day I accidentally went to room 202 and opened up the door and entered the wrong room! After a moment or two of seeing the room wasn't presented correctly, the actual guest of room 202 opened the door and walked into the room whilst I was standing there. It was just a good job I wasn't in the shower, on the loo or getting dressed. As you can imagine, the other guest was quite shocked, as was I. I showed him how my key fit his door and I hadn't broken in. It appears that the room key is actually a master room key, so can fit any door and the same key lock for outside/late night access. No one came to the room to find out if I was OK, or needed anything. I'd not stay there again. It's a shame, as back in the day this must have been quite a lovely hotel, but now has been left in need of modernisation. Yes, the cost per room was quite competitive, but that isn't the point. Safety of guests should always be paramount of importance."

"Staff we had to move rooms after one night because the heating didn’t work and the shower was intermittent with hot water The staff were excellent on moving us"

"Very satisfied with the hotel, clean room and well equipped. The staff were very helpful and friendly. A very relaxing and comfortable environment, we thoroughly enjoyed our stay here and look forward to a return visit."

"Very comfortable pleasant stay"

"Staff were lovely, room was very clean and we much appreciated the 3 mugs as we normally have to ask. My only criticism was the bed wasn’t very comfortable. "

"Bar and Dining Room attractive, food good, staff (mostly) helpful. Room, in adjacent development, awful: accessed only via steep, external flight of open stairs. No offer to assist elderly customers, ( Blue Badge holder), with luggage in poor weather. Small and cramped accommodation. Velux-style skylight in sloping roof with no other windows or view out."