Hotels in Mountainville

"Perfectly fine!"

"Stay was great!! Family stay 2 rooms "

"Cleaning staff banged in and out of laundry room door continuosly right outside our room all thru the early morning on a Sunday, making it impossible for us to sleep. They rammed carts into the door to open it then let the door slam behind them - over and over, with no regard for sleeping guests. This ruined what otherwise might have been an ok hotel stay. When we told the front desk staff at check out, they really didn't seem to care. Just said they would let Maintenance know. "

"Great staff, one of the cleanest hotels I have ever stayed in"

"Huge two-bedroom, two-bath suite with full kitchen was perfect for myself and my sister. Very quiet and comfortable. Breakfast buffet was good. Staff was very nice. Highly recommend. "

"Rooms have definitely been smoked in. First room we had someone must have just smoked in there. Ash in the window/ very accommodating with switching our room. It wasn’t bad but it wasn’t great"

"The toilet had stains when we arrived "

"Overall very nice place although breakfast was okay staff was wonderful clean place crowded"

"If you're booking a special room through a third-party platform, be sure! Definitely call the hotel staff.Since I was traveling with my baby, I booked a large bed accessible room a month in advance. We got there a bit late that night and the front desk didn't tell us anything and just assigned us a regular room. Because the smoke alarm went off that night, everyone had to go outside and wait. When it was over, I asked about my room type and whether I could get a different room the next day. Unfortunately, the room type information wasn't shown on the order, so I couldn't show it to the front desk staff. The girl told me I only booked a standard room and couldn't switch rooms for me.Later that night, I contacted the platform customer service again to confirm my room type, and they also helped me call the front desk to ask.It's just that the girl said even if we book a disability-accessible room, we might still get a regular room, and regular room guests might get a disability-accessible room. That doesn't sit well with me - what's the point of booking my specific room type in advance then? Is the management that chaotic?Luckily, another front desk lady was working the next day and explained to me that they can't see the room types on third-party platforms, so you definitely need to book through their official website.Finally they helped me get a wheelchair-accessible double bed and added a small bed so we could make a bunk bed.I'm so grateful for their help and effort"