Hotels in Mascota

"The hotel location is excellent. It is very close from "El Malecon". The beach is rocky, it is safe to wear water shoes. The food was decent. The issue about the food was that the same food (dishes) from breakfast were offered for dinner. The check in and check out was excellent."

"It’s was ehhhh. NO coffee maker in room. Also to get to your room, had to take one elevator up2 floors, get off, then get on a different elevator bank. "

"The resort exceeded our expectations. The food was top drawer, poolside chairs were quite assessable (except on the weekend - better get there early to snag a lounge), and the staff were beyond friendly. Truly a wonderful week."

"This is the 3rd Secrets in Mexico I've stayed and unfortunately would rank it the lowest. The people/staff are great - zero complaints there. The spa was also amazing - we did a couples massage with the hydrotherapy water journey. I just think the layout of the resort is not ideal with the elevator situation and everything was so spread out. It took 4 days to understand where to go and then it was time to leave. I also didn't find the food/restaurants to be all that good."

"Yes "

"Staff very nice!!"

"The renovation is fantastic....food is fresh and so much variety. The beach was excellent for catching waves as it is shallow sandy bottom for quite a ways. Walking distance to Bucerias and the nightly shows were great, especially the Riu party which was the best music and costumes and dancers I have experienced in Mexico. This trip solidified my interest in only using Riu properties. Clean and professional."

"Everything was amazing other than our check in experience!! It took over 2 hours and Alejandra was not helpful at all, she had a MAJOR SUPERIORITY ATTITUDE for such a young inexperienced person! We’ve stayed here at this exact Riu 5 times now and this was our first really bad experience!! Not Nice at all!! Also the rooms were so-So!! Average, not impressive at all. We stayed at the the Riu Vallarta and Veronica the manager there was way more accommodating than the manager at the Pacífico Palace!! We upgraded our room and ended up having a suite which was originally advertised on Agoda which we thought we were getting but, once again didn’t receive what we booked!! Hence we paid an extra 500$ Canadian for the room we thought we were getting and were supposed to get through Agoda!! We will be taking this up with Agoda once we return to Vancouver, Canada. All in all Riu needs to upgrade their management staff!! I asked to talk to the GM and they sent some useless person called Elvira to help and she did basically nothing!! Again had a horrible attitude!! They would never last in Canada in this field!!"

"Staff always helpful and got upgraded to a beachfront suite. Bigger bathroom, bigger bedroom and amazing 180 ocean view!! Right on the beach and walking distant to all the restaurants and stores. Never needed a car rental."