Hotels in Vielle-Aure

"All good"

"Hello, My mother and I stayed at the hotel in February, and it was an excellent choice. The location was perfect within walking distance of the Grotto—which made our pilgrimage to Lourdes very convenient. The staff were amazing and very supportive, always ready to give us helpful information on how to navigate around Lourdes. Our room was very clean and spacious, and the bed was extremely comfortable, allowing me to have a peaceful and restful sleep. Mano at reception was particularly professional and patient with all our requests. Her excellent service made our stay even more pleasant. she went above and beyond to accomodate us as my mum needed disability facilities . Carina at reception was also very nice The buffet breakfast was delicious with plenty of options to choose from. In the future, it would be wonderful if there could be a wider variety of full meal choices for lunch and dinner, as this would surely attract even more travellers. I have already recommended the hotel to my friends and family who are planning a religious pilgrimage to Lourdes, and I will certainly return in the future. Well done to the management and all the staff. The cleaners also did a wonderful job—unfortunately I did not get their names, but they were excellent. Thank you for a lovely stay."

"Traveled with my young adult daughters who loved this stay because it is a little dated and a little old fashioned (sound of music vibes). The price was outstanding, but the breakfast reflected that and the overall facilities are a bit rundown. The staff was so kind and helpful and it is a very convenient location to the grotto and cathedral which is why we were in town. I would recommend it - only giving a four to be clear that it isn’t upscale or anything like that. "

"Interior fascinated me - took a lot of pictures! Clean room but a little bit small not enough space to open our luggages. Buffet breakfast was excellent"

"Staffs were very nice & helpful (especially Allen &Georgena) Continental breakfast was good. Room was good especially if you travel as family The hotel location was quiet & convenient -17mins walk to the sanctuary & 5 mins or less walk to the airport shuttle bus stop"

"Nice staff, good price, very nice room"

"Rooms with great views and bike storage. Very nice place. Reception most helpful. "

"Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account."

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street."