Hotels in Puerto Carrillo

"This property was everything we could ask for. Upon arrival, Brian, the front desk manager gave us a wonderful briefing explaining everything well and the property has a nice beach an easy walk in one direction where the sunset view is incredible. Head out the other direction just a short drive (or a long walk) and you have Carillo, an incredible beach that is lined with palm trees and so wide and expansive it almost seems private. The hotel room was great and the breakfast was perfect, served around the pool area each morning. A very relaxing, accomodating place, I will definitely stay at again when visiting that area "

" Amazing Staff Hampered by Significant Management Failures I have mixed feelings about our stay. On one hand, the employees were terrific—hardworking, welcoming, and truly dedicated to service. However, the resort is severely poorly managed. We faced daily shortages of basic essentials: no beach towels, pool chairs, bath towels, or even shampoo. The supply issues extended to the bars and restaurants, which were constantly out of staples like coffee, beer, and specific menu items. The staff does their best, but management is failing to provide them with the tools to run a functional resort. I would not stay here again. "

"The breakfasts were excellent, the rooms and facilities were very clean. All the staff were very helpful especially Jorge. A nice restful place with a beautiful pool."

"Wonderful staff, even decorated my room for my birthday. Hotel is beautiful, clean, and walking distance to the beach. The pools are lovely, especially the second pool and hot tub."

"The room was nice but dark. I suppose the rooms on the second floor are nicer. The staff didn’t seems to like their job. Or tired of girats maybe. Nice pool area. Note that this is a family hotel. It is not a calm romantic place. Breakfast was poor. I think that americans are the target for this hotel. "

"this hotel was very cute, and staff was very friendly. The only con was the distance from the airport, but that was expected. "

"this resort was amazing!!!"

"Clean, friendly staff, comfortable but squeaky beds. "

"What an awful place. Our main issue apart from the steep hills was the lies told by one of the people in reception. The wi fi in our room was bad for our whole stay and I need wi fi for business. One of the reception people said it had been caused by bad weather and the problem affected the whole place. This was a blatant lie as I checked the speed in reception and it was at least twenty times faster in reception. If only she had been honest and said she knew it was bad in our area but to come up to reception where it is fine. Instead she lied even when I showed her the difference in speed between the two areas. On top of this the food at breakfast was often cold. One day none of the burners were lit under the warming trays and no one had noticed. We had the most expensive room and sitting on it we saw a wall whilst less expensive rooms had glass. They offered to move us to a less expensive room but no mention of a refund. Every body we spoke to was paying less than the 232 pounds we paid for most of the nights but on checking our receipt I noticed one night was way over 300 pounds. Their policy of only 2 capsules of coffee a day was ridiculous. At night the main entrance is poorly lit and one night I tripped on a hose which was laying across the path. The place is very hilly. The music at the pool area was infuriating and totally at odds with the demographic of the mainly elderly guests. And they are not bungalows and it is not beachfront. "