Hotels in Theologos

"We stayed at the newly built condo. Rooms were clean and spacious with great views. The pool and restaurant were good too. The gardens, the playground and the areas were the animals live could use better maintenance i.e. there were some nails sticking out from some pieces of wood, the protective floor at the playground was torn out etc. Overall it would have been a great experience if we had not faced a very disturbing issue with the restaurant: our son is celiac and we had chosen this hotel as it provides gluten free options (we had actually stayed there in the past and had no issues). However, this time our son was glutened as they provided us with wheat bread during breakfast assuring us it was gluten free. Luckily our son is asymptomatic but this is a very serious mistake - cannot even imagine what would have happened if our son was allergic and the restaurant poorly catered his needs. I spoke to the managers only after I asked for it and they said it was a one time human error however there was no action taken afterwards to rectify the situation other than a simple apology. Not sure I can recommend this property given all the above along with the fact that I think it is overly priced for its offerings."

"This property is beyond beautiful and far better in person than the photos which is hard to believe! Designed at a Small Luxury Hotel of the World, it certainly is deserving of such status. Stefano and the team are wonderful hosts and ensure every ask is accommodated. This is a resort to kick back and relax at. If you're looking for a location with a number of activities to do around the area, this is likely not your place. If you're looking for peace, tranquility and picture perfect views, you couldn't pick a better place. It may have just been the season or a one off but our check-out and final billing was quite unpleasant. We have still not received the final accounting bill via email despite the email address being corrected and provided again at checkout. For some reason the preauth on my Amex was not closed as a final charge requiring a second credit card and we then found out after our departure that there was still an outstanding balance. Inconvenient and options on how to clear it up were limited. Sending credit card details via chats and/or emails is not practical, safe or acceptable. I do hope they can develop some better processes in future to support the confidence and safety of their patrons' financial information. "