Hotels in Bernkastel-Kues

"Property is difficult to assess. On the one side Great location, new building, impressive artwork, on the other side not transparent. Room booked was executive room. First room offered was small, no sofa, etc. Claim was that a tiny balcony would make it executive. Upon request, a real executive room was granted. Twice the size and all the advertised features. Room change, wasted time and the impression that we were initially shortchanged. Then, after a long day out we come back to the room - no service. When inquiring at the front desk the young lady there showed real attitude. „You were told.“ „There are cards in the room.“ „This is for sustainability.“ We were not asking for fresh sheets. But making the bed? Cleaning up the room? This was not about sustainability. It was about saving cost. And when your shower has no door, the floor towel gets totally wet. It doesn’t dry up over the day. Again, you feel a little chiseled. Bottom line: This could be a nice hotel, but there is a palpable undercurrent of being „too cute“. At ~ $400 a night this is just ok. This is a nice hotel with a palpable undercurrent to give the guest less then what was bartered for."

"The larger family room had 1 king and 2 twin beds but only 1 chair. Not really worth the $209 rate."

"Lovely hotel with lovely staff. It’s walkable to the old town but not close. Having a car would be better in this location or taxi’s, which are readily available. We drove all around Germany and this was the easiest hotel to park. The staff is lovely and made our stay fantastic. "

"Everything was excellent, breakfast A+!"

"Nice, clean room. Obtained key via lockbox due to late arrival. "

"The rooms were very small and basic but contemporary and very clean. I hadn’t realised I wasn’t in the ‘main’ hotel but an annex a street away. I had to check in at one hotel and then walk about 800m to the next one which had no reception. It was rather noisy through the night with doors banging and noise from the stairs, but I presume that’s because it’s an airport hotel and people were coming and going. If you’re only staying to make using the airport easier, it’s fine. No idea what the other hotel would be like to stay at but when I got my key from there, there seemed to be a nice atmosphere. "

"Everything was excellent! We had a horrible experience at a different hotel the previous night and messaged the staff at this hotel for a possible early check in. They responded and were able to get us our hotel room, Schneewittchen, as soon as we arrived! They were excellent! They changed our vacation to a positive one and the property and people were wonderful!"

"very nice place to stay"

"I called to tell I will arrive late. They told me they will leave me the key in the reception because after 6pm nobody is there. I arrived at 11PM and the key was not there. And nobody came. And we needed to leave at that time to another hotel...."