"Not my best stay and never screamed the VIP access benefits i get under Expedia gold/hotels .Com gold member. The staff never cleaned my room having requested twice. The inroom dining service and amenities are god slow and awful . Staff doesnt pick up the remaining utensils and never really responds to calls . Multiple reminders , in person requests are needed. A very unpleasant stay for the beautiful beach property they have. Could and should have gotten am upgrade I was eligible for cause the hotel was less than half empty yet they have an excuse of it being full and overbooked well clearly it wasn't cause the room was showing online on various platforms. So very disappointed. Giving them 2 stars out of 5 only for the beach overview and the spa. Everything else a colossal disappointment."
"Great location. Friendly staff. While it looks clean there are corners and spots of lack of hygiene. Also when u ask for room cleaning they only do the bed. They don’t clean the bathrooms or replace glasses or clean the room. The make shift gym was also very dirty and I had to ask them multiple times to clean it. The jacuzzi while I seen the worker clean it- I didn’t think it was clean enough. Also while breakfast is included in the package- 1 morning we were told there is no buffet and we had to order whatever we wanted from eggs and Indian dosas. While overall a good place and staff are helpful - would expect more for what we pay for"
"Nice property but service was lacking. The staff were a bit overwhelmed by the number of guests. At one restaurant they had one staff member working during peak lunch time. This translated to long waits for food and delivery of cold food. Breakfast was a zoo."
"From the moment I arrived, the staff were exceptionally warm, welcoming, and genuinely attentive. As a Gold status member, I was pleasantly surprised to receive the highest room upgrade available, and the entire team went above and beyond to make my stay special.
A special mention to the Front Desk Manager and the Property Head—two of the kindest and most gracious hospitality professionals I have had the pleasure of meeting. Their personal attention and genuine care made all the difference.
The property itself is beautiful, with a charming boutique feel, lovely spaces to relax, and excellent food throughout the stay. Every detail reflected thoughtful hospitality and a commitment to guest satisfaction.
An absolutely wonderful experience from start to finish. This is a boutique property that is truly worth visiting, and I would happily return again. Highly recommended. ⭐⭐⭐⭐⭐"