Hotels in El Encanto

"Everything was good, food, staff all good in general"

"Everything was great but the all inclusive is not worth it for the food only for the alcohol"

"The daily housekeeper during our stay was amazing. Such a wonderful lady.I do wish I could recall her name. Hotel was good.I do wish there had been beach chairs on the beach. Poolside had many. Overall it was a great place to stay."

"Clean room Staff verry nice"

"Staff was great. Hotel is new and has potential. But, they do allow buses of tourist from south of Mexico to stay there. We were there 6 nights and almost 5 of those nights the pool was not accessible due to the amount of people. Hotels should really notify when they accept tour buses."

"Muy buena comida "

"There was 12 of us traveling together, it was the most horrible trip we've had in over 10 years we've been going to Mexico!! I was platinum VIP & they treated us horribly!! Our room was 2 tiny beds, for my husband & I, we had stains & feet print on our bed, no refrigerator, no microwave, we had a coffee pot but we had to buy the coffee! Most of the staff was very rude to us and (yes, we tipped very well). The front desk was horrible. Restaurant staff was not nice! We had to flag down bartenders at the pool, cuz nobody would help us. I just have never had a worse experience at any other resorts in Mexico!! The absolute best thing about this place is we got to go to Emerald Bay Pueblo Bonita!!! It was amazing!!! All the staff at the buffet, the restaurants, the pool, the bar, they were on top of it and so super nice! Everyone was so nice & chill & cool, they always were like "hola" how is your day going? Have a nice day/evening. Can we get you anything? Our drinks weren't even finished before we were getting another one.. I definitely will NEVER go back to Pueblo Bonita, but Emerald Bay I will!!!"

"Good service 😎♥️🙏"

"The room in the tower was clean and comfortable. There wasn't much of a variety for breakfast restaurants. The staff everywhere on the resort were friendly and kind. Nit much for evening entertainment. There was only karaoke and blackjack that alternated in the evenings...one night a 2 person band. The shows are really early and only in the buffet restaurant. The buffet restaurant food wasn't anything wonderful. The Mexican and Italian restaurants fir dinner were fabulous. The buffet by the beach was disgusting... the food covers would be open and birds eating right out of them... The entertainment/activities during the day were fun and there were a lot of things through the day."