Hotels in Cerro Gordo

The check in was great. The young man working. I forgot his name was extremely helpful

Second time there,can't wait to return

Property was great for kids! Had transportation to the beach and old San Juan. Was walking distance to T-mobile arena. Then Francisco makes the best drinks at the bar. (The chicken tenders are amazing)

The staff is GREAT. Especially the pool staff. This has officially become my go-to hotel anytime I stay in San Juan. Great location, great facilities, everything was great!

The property is beautiful, clean, modern, and family friendly! My family and I had a blast. After a long day of beach, family and fun we would all come back to the property swim and call it a night. It was perfect! There are plenty of beds, air conditioning, and a small kitchenette to brew coffee or make food. You will not regret it!

They have this ridiculous policy not to let Uber come to the lobby. Am I supposed to walk to the streets under the unbearable sun to get my ride? They gave the nice Uber lady a really hard time, and threatened to fine her $500. I told them I had requested she pick me up there but they were not listening. Everything in the hotel is nice but they need to stop harassing the Uber drivers. They are only trying to earn a living and their service is much superior to the local taxi .

Would definitely visit again !! Clean room and very attentive staff !

The staff members at this location were wonderful! Front desk, pool / beach security, pool attendants, our floor attendant Jessica all were so very kind and helpful with everything on our 4 day stay. The hotel is located right on the beach, next to many delicious restaurants and so close to the airport and Old San Juan. Beautiful beach and pool. We stayed in an Ocean View room and the views were spectacular. Will definitely recommend to friends and family.

The place is very nice and always clean. The location is the best for me. Walk to downtown old San Juan or get a cab. Condado, one of the best place in Puerto Rico. I have been visiting for over 20 years.

We absolutely love the hotel. The Area. The church. Everything was perfect. I’m a proud Puerto Rican this trip was everything. Thank you El Convento we look forward to coming back soon.

My husband, son and I spent the night prior to our cruise the next day. Property was clean and located very conveniently to restaurants. Staff were friendly and assisted us with finding transportation to cruise port.

People at the front desk were friendly and accommodating. The property itself is great with great location. Amazing atmosphere and spacious and the rooms are nice. The staff at the restaurant was not smiling and not really friendly. The only person who was nice and accommodating was the manager. The rest of the servers were just food delivers.

Everything was perfect.

The property inside is very nice and elegant. Didn't like that have to pay 25 dollars per night for parking when im paying to stay in here. Other wise everyone is amazing. And i appreciate them.

Loved it! They make sure you have a 5-star vacation!!

Wonderful time in Puerto Rico! The hotel was fabulous!

The Doubletree was a great hotel. The 24 hour market across the street, nearby beach and multiple restaurants on the area were all a plus. There’s an on-site restaurant that I didn’t try but seemed to have a constant flow of customers throughout my stay so I’ll assume it’s good lol. They also offered a ride to the beach which included free beach chairs and umbrella. The only small issues was 3 different holds being placed on my card (which was expected but as one charge not 3) and during our...

Super awesome hotel with friendly staff! Ignore all the previous reviews that complained about the rundown neighborhood. PR was hit by the devastating Hurricane Maria and is slow to recover. You see empty buildings damaged by the hurricane quite often and they are by no means indications of the sketchiness of the neighborhood. The neighborhood is safe and it’s literally next to the Capitolio!!! There is no problem with the shower temperature in our room. The patio and hot tub is super nice...

Customer Service!!!!! It was amazing, I have never stayed in a hotel where the staff was more attentive, friendly and helpful! The room was EXTREMELY clean as well. We arrived before check-in and Carlos, gracefully took our bags and sent is to have fun in PR. Within a couple of hours I got text saying that not only was the room ready but he had already placed our bags in our rooms which is extra special because it boutique style, there isn’t a elevator. The room also had a surprise, a typed...

One of the few beautiful beach resorts that aren't isolated from the walkable, lively streets of San Juan. Recommend.