Hotels in Innsbrook

"Great place… only issue is there is a women at the front desk who uses her phone all the time and deals with people as if they are a nuisance. Rest of the staff is helpful and seem to go out of their way to be helpful."

"Not impressed with the appetizers at the bar. Overall experience was great though. "

"I had a quick overnight stay in Richmond on my way further south. The Omni is always a solid choice as it’s centrally located for going out (Shockoe Bottom area and near lots of restaurants). The staff were all helpful and the room was pleasant. Loved the amenities in the lobby, especially the Starbucks. "

"Room was dirty, floor was nasty. Pool was closed. Hotel smelled like mildew. "

"The room I booked was very different than the one we got. There's a ton of more about quiet time, yet all night long people and children were yelling. If you can't sleep through planes flying right over you this isn't your place. Very disappointed, would not stay here again. "

"The property is maintained decently and the staffs are friendly. House keeping was done well. "

"The room was clean. Microwave did not work TV kept freezing up and they were doing a renovation which they should’ve gave her a discount no bar no continental breakfast."

"Staff was great but the room was not. It looked like someone had been lying in the bed before we arrived, there were towels missing, the furniture was old and worn, and it was really loud outside the room. Will never return. "

"No amenities worth mentioning. No clock. No phone. The room needed vacuuming. The curtains were falling down in several places. No guide for TV channels though they did bring me a paper list when they saw my review on another website. The staff was pleasant and kind during check-in."