Hotels in Norene

"Very good "

"Stains on walls furniture and curtains. Musky smell! "

"The room and overall hotel was clean."

"Very updated and clean property, nice staff "

"Growing mold around the shower head. Front door banged up. Same with the fridge door. Requested 2 extra pillows because the pillows they gave us were completely flat. We were instructed to bring the pillows back at check out. Tried to check out at 9:30am and the front desk was closed. They have a roll up door and completely "

"Friendly staff, clean and comfortable room, breakfast items were good, great location that was close to shopping, easy access to highway."

"Very nice "

"Clean room! Much bigger than expected. Very friendly staff even when the electric went out in the area for a bit. They kept in communication with us as well while we were there visiting. Tho the pool wasn’t “in season” the area around it wasn’t up to par with the rest of the property and the weather was nice so we would have sat outside had it been cleaned up and tables and chairs in place, but overall we would come again."

"When we arrived, we had a room that was supposed to have a sleeper sofa for a liver transplant patient at Vanderbilt Hospital. When we got there, there was no mattress in the sofa. We were offered a rollaway bed that is a twin size. In the early morning hours of 3:00, the person sleeping on the rollaway was getting bitten by bed bugs. When we brought this to their attention, the hotel would not give us a refund other than a little over $20. We did not even get to sleep in the place that we paid for. Through Hotels.com, the hotel said they refused to give us our money back because of policy. This is not over. I do not put up with companies that bully their customers and don't take care of them. I will not accept any motel that has bed bugs and then does not take care of the customers. We had to get up as of 3:00 A.M. in the morning and get all of our stuff together. Do not stay here. You will not be taken care of if there is a problem. This reservation was put through Hotels.com. They didn't do any better for us than what the hotel did. I've always thought of Holiday Inn as a respectable property. We have been using Hotels.com for the last year multiple times to take a friend to Vanderbilt Hospital in Nashville for a liver transplant. Not anymore. She is the one that got attacked by the bed bugs. This is the kind of service you can expect if you have a problem through Hotels.com and the Holiday Inn Express in Mount Juliet."