Hotels in Rengo

"The property is incredible - breathtaking views and stunning building. Good facilities. Great food and activities. The wine tour was excellent. But unfortunately the service levels are not up to what you would expect from a 5* Property with this price tag. The staff are earnest and trying their best but training feels very lacking for what this place is trying to achieve. For example, we ordered tea - it took 20 mins to arrive and when it arrived it was only half a cup… and when we asked for more hot water the waiter did not understand and walked away without resolution… so I had to go to our room to fill up the water. There’s currently building works going on at the property and directly outside our room the works were exposed in a way that really affected the view. The volume of service errors here just added up to mean that as it stands I could not recommend a trip to this place and would not return - which I am very sad to say. Hopefully the service will improve in the future so that this place can live up to the potential it really does have."

"The front desk at check in was amazing. The breakfast had a great selection very pleased with my stay."

"Quiet location on the outskirts of the city. Very nice hotel and room. "

"Very attentive staff; food was outstanding; great place to relax and enjoy nature"

"I had to pay out of my own pocket because the hotel told me they didn't work with hotels.com and had not received any advance payment. Therefore, unless hotels.com acknowledges they made a mistake and promptly refunds my payment, I will consider this a scam on the part of hotels.com and will take appropriate legal action."