Bel Air Collection Resort & Spa Cancun

I stayed at the BelAir for the 4th time and I still like it. The location is excellent, not to close to the big Hotels with all the tourists. A nice pool with compfy chairs. and a decent restaurant.

No se guien por las fotos, el hotel tiene muy mal mantenimiento, su desayuno incluido es una burla (jugo y fruta). La disposición de servicio de la gente del loby es mala. Es el clásico hotel que sólo le interesa depreciar el activo lo antes posible.

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El lugar es como lo muestran en la pagina de internet, estuvo solo 2 noches, pero realmente satisfecho, regresaria sin ningun problema. Tuvo algunos detalles con el mantenimiento del aire acondicionado y una cucharacha que estaba muerta cuando llegamos. Salvo ese detalle que nos saco de onda, todo fue increible,(recomiendo que tomen la vista al mar, […] para nada la del lago). El precio como lo agarramos en temporada baja fue muy accesible, la alberca pegada al mar, esta de lujo y la iluminacion tambien aspecto a resalta. El servicio muy rapido y amable, poco que reprochar. Leer más

Excelente Servicio Instalaciones y habitaciones limpias Área de alberca y playa limpias

Es un gusto la estancia en un hotel, donde la cordialidad y calidez de sus empleados, en todos los sectores, te hace sentir con la misma comodidad que uno siente en su casa

Muy interesante , minimalista en todo, lamentamos el mal olor a aguas negras que se despedia por el drenaje de la ducha, el cual habia que tapar con una tapadera de plastico ya que de lo contrario invadia este olor el resto de la habitacion. El agua de la piscina se encuentra siempre a 10 grados celsius, y es por este motivo que ningun veraneante se […] mete en ella. Por lo que respecta al resto todo bien. Leer más

me parecio buen hotel,para descansar esta bien, tienen detalles que otro hotel no tendria y bueno en general estuvo ok

The hotel is very nice, located in the south of the hotel zone. If you know the area... you know distances are huge and without a car you are dead... but you'll pretty much have that problem everywhere. Since we had a car, we didn't have to worry about taxis or buses, but unless you buy really expensive tours that pick up/drop off at the hotel, there's […] only beach there. The hotel has free wifi, tea and coffee services and a tiny snack before bedtime. The rooms are nicely decorated and spacious and the overall impression of the hotel is very agreeable. Of course there are many details that could be improved, but for the price... it's quite reasonable! Leer más

Sin lugar a dudas volveria a este hotel. Lo que mas me gusto fue que es un hotel acogedor y muy bonito. No es el tipico resort gigante impersonal. Todo esta decorado en blanco y rojo. Muchas zonas estilo chillOut, y musica en la piscina. Lo que mas nos gusto son los pequeños detalles. Tienen un servicio gratuito de cafe-Te, pastilitos a medio dio y […] a la puesta de sol te ofrecen una copa de champagne en la ultima planta. La gente del hotel es muy amabla e intentan ayudarte todo lo posible. Yo escogi la habitacion con jacuzzi y he de decir que era perfecta. Igual que en las fotos. No me lleve ninguna sorpresa. Muy amplia, bonita y agradable. Si vuelvo a Cancun repetiria. Muchas Gracias por todo Leer más

Las habitaciones amplias y con camas muy comodas, Wi Fi gratis en todo el hotel y con buena recepción. La comida en los tres restaurantes a la carta y muy buena y variada (Internacional, mexicana y sushi). La piscina siempre impecable y con todos los servicios. La parte de bebidas muy buena. Nada para criticar. Agradecer a la encargada Erica que atiende […] personalmente los requerimientos gastronómicos de los clientes. 100% tranquilo y recomendable. Leer más

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The way the hotel was set up was very nice and romantic. There was free champagne at sunset followed by coffee and pastries. However, the food in the restaurant was sub-par. Room had a strange, undetectable odor! The hotel staff will knock on your door at least four times a day. One time the cleaning guy entered the bathroom without knocking while I […] was in the shower!!! Overall the hotel was pretty quiet . Check in/out took at least half an hour. Leer más

I tipped the manager $20 US and was placed in a room above the kitchen. Uncomfortable bed and noise all night. Could not wait to leave!

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I wrote a more detailed review the other day that encompassed all three nights of my stay. There were several inconveniences including no keys, system down, electricity down, no air despite asking for it to be fixed 3 times. The employees were extremely pleasant and helpful but don't expect much to go right at this hotel.

Everything with this hotel went wrong from the beginning. I'm not a picky traveler and quite enjoyed the quieter more Mexico feel to this hotel, however everything went wrong. When we arrived their system was down and no keys were issued so a bellboy accompanied us to our room every time. Additionally, the electricity went off for awhile so elevators […] were not working. The internet only worked for about 50% of the time we were there. Because the system was down we were unable to pay through our room for my spa since we were leaving that day. Thus, I paid in cash, but they would not accept any bill that had the slightest tear. Lastly, we didn't have air in our room for two days. I called three times and they sent 4 different people up to our room, nothing was fixed and no room change was offered despite the hotel only being at 25% capacity. The personnel was extremely pleasant and willing to help even though these inconveniences kept popping up. You should plan to speak at least some spanish because a lot of the staff has limited English. Leer más

The hotel and hotel staff were nice. But the food and restaurant services were really bad!

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I had the worst check-in time with this hotel. It is a nice looking hotel, but the management and the people who work there need to take a course on costumer service. I saw 5 unhappy guests trying to check-in. The front desk people were running all over the place like chickens with their heads cut off. When it was my turn to check-in, other guest were […] trying to get the attention of the front desk people. I understand they were irritated with the horrible service. I had to stand up and block the other guest from talking to the front desk person. Overall, I can speak for the people who were there and trying to check in the same time I did. The service was horrible..... Next time im going to stay at the Hilton or the Westin.... Leer más

Nice hotel, friendly staff, and they are doing many things right. Sadly, they insist on playing LOUD MUSIC all day. We tried to have the volume turned down so we could talk without raising our voices, and it worked for half an hour, then it was the same again, and we checked out the following day. Too bad - wish they had a more clear definition about […] their target segment (pictures look like a getaway resort, but the music plays as if it was spring break) The price of the all inclusive package is +30% compared to other hotels that have much more to offer, as it turns out (we would never have found out, were it not for the music that drove us to shop for other accomodation) Leer más

We stay 6 nights in Bel Air hotel and enjoyed every moment. Everyone are so nice and atmosphere just magical. Beautiful beach and pool, food is great and good coctails.

The check in service was slow, we had to have them unplug the shower and th two lights by the bed were out. The decoration of room was kind of sleezy.

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I choose this for a 1 night, inexpensive, beachfront stop on my my to Playa del Carmen for 7 days, I believe I got what I paid for and my expectations were met. As always, the people of Mexico are friendly, charming, helpful in everyway, no matter WHAT level of accomadations. Thank you to the staff. The beachfront location was GREAT! The food not s […] o. Leer más

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From a superficial view this hotel was obviously renovated from a much older hotel. However I am used to traveling and staying at 5 star and 5 diamond hotels. Some of the small details were missed but I had a good night sleep, I had a good sushi dinner. The room was clean. For an over-nighter or a couple of days this hotel was great. The price was  […] good. Leer más

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This is a GREAT hotel. Especially if you want to be away from all the spring break madness. Spent extra $$ for the ocean view and it was so worth it. Its a small hotel with amenities... coffee/bread in the morning, sparkling wine at sunset. Nice simple touch. On the beach, the hotel provides chairs and umbrellas. There is also food/bev service poolside […] and beachside. If you want to go into town, there is a bus stop right outside the hotel. Takes about 15-30 minutes, depends on the bus driver. Looking forward to our next stay. Leer más

Great staff and food! This place is a bit older but very quaint and cozy. The bed / pillows are very comfortable. Go for the all inclusive. The food and drinks were very good! I recommend this. Only heads up for families; the beach at the Bel Air there was a lot of topless women. My husband thanked me; I wasn't as amused but enjoyed a good book on the […] beach. The only suggestion would be the main restaurant. They need some pictures on the walls and rug mats on the floors to control the noise levels. The noise echoes off the walls and was a bit too much for us after a long day. Leer más

This was a good place as a staging point for our Chichen Itza trip, but I wouldn't recommend a stay of more than a couple of days. The Hotel Zone is just a big shopping mall - no real character, not what I would call "Mexico". Concierge recommendations for restaurants literally took us to a mall food court. The pool and beach were OK, and the price […] was alright. The breakfast buffet was really good - lots of fresh fruit. But the dinner menu was bland and overpriced. The restaurant hostess was less than friendly, but everyone else was helpful and nice. There were some strange construction sounds coming from the room above us. Overall, it was clean and stylish and a good jumping off point for the rest of our trip. If you want a real Mayan Riviera experience, head to one of the beach towns further south, like Tulum (which we did for the rest of our trip). Leer más

It is unfortunate that an attractively decorated and relatively comfortable hotel should have so little choice for food, which is also quite expensive. The one and only restaurant was badly managed with the atmosphere of a cafeteria, and since I did not have a car, I was forced to eat there. Some dishes were inedible - one being fish which had barely […] been cooked! There was little variety and the only meal half way palatable was breakfast! If the Bel Air provided a choice of restaurants and excellent food that nearby hotels do, it would be worth the price. . Leer más

This hotel is a great value. Rooms are clean, beds and linens are comfortable. I would highly recommend an ocean view room. Rooms that face the main road are likely loud with traffic. Ocean view rooms are quiet and the view is wonderful. The hotel is not a posh luxurious place. But they do provide nice complimemtary touches like coffee and danishes […] in the morning and tea time in the afternoon. The beach is beautiful. Water is crystal clear and sand is white. This is not true with every hotel in Cancun. The pool is nice too. Lots of cushony lounge chairs for laying out. Umbrellas and hammocks too. I found the staff to be very friendly and helpful. Some greenery around the pool would help the visual appeal of this hotel tremendously. The adjacent properties are not so great to look at. A worthwhile investment would be palm trees (potted) or some kind of green hedge to line the property on the south side and also sparingly in the pool area. Also, the music they play at the pool is not so great. Investing in a couple CDs would be a nice touch. And finally, I would not recommend the food at the restaurants. It is reasonably priced but not good at all, in my opinion. Overall though, a great hotel for the money! Leer más

Very nice hotel. Staff friendly. Convenient location.

Despite 3-week advance booking, they did not have room available for me and gave me voucher for another 3-miles away hotel.

As noted above. Good hotel with value for money. Location, amenities, cleanliness, convenience were all positives for the BelAir

Is a half hour from the main part of cancun. 20.00 cab ride or under 1.00 on buses that run every 15 minutes and easy to use. not a lot of places to eat or drink other than the hotel in this area. The hotel is clean and well looked after with a decent beach.

Hotel and room were clean; staff was friendly and attentive. However, free wi-fi was promised and was not available for 4 of our 6 days. In addition, the A/C in the room worked intermittently, which made for a couple of stuffy, hot nights - not great for sleeping. Overall, the experience was just OK.

The pool was fantastic and beautiful with a great view of the ocean. We had lagoon view overlooking the landscaping office. Not too attractive... The room was nice spacious for the money. The downsides were the service at the restaurant. Poor. The beach has large rock formations on it making it slightly dangerous to enter the beautiful blue water. Enter […] from farther up the beach and it is nice. Food was not good either. We recommend Bubba Gumps Seafood. Overall, we spent way more on food than anticipated and weather was not good. Went diving with Manta divers and it was great! Overall, good for the price but not great. We bussed it alot and there was not a store close by. Go to Margaritaville at least once for the fun! The emcee is very cool! Leer más

I did not like the hotel because the decoration of the room is of bad taste, the courtains and the chairs you feel like you are in a beauty parlor. The lamps are rusty. We have to leave the hotel because you dont feel confortable in the room.

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I had a great experience with hotel. The room was ready, clean, and was cool when I arrived. The staff was extremely friendly and helpful. The location of the hotel is good and bad. It was good because it was close to the airport (only 10 minutes away). But bad if you wanted to go downtown, as it was about 25 minutes away by taxi ($18 taxi each way). […] Don't bother taking the bus late at night due to the limited frequency. The advantage of the hotel being a little more remote, is it was very quiet and there were no children running around the property. I definitely recommend it. Leer más

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This hotel is in the perfect location in my opinion. A 20 minute bus ride to the bars and parties, but after can come back to a quiet peacful location with out a lot of noise. The entire exerience at the hotel is very ralaxing. Can go to the pool bar most hours of the day, and after to the indoor bar. All staff are very friendly and helpful. Rooms are […] a little older than some hotels, but very well kept and exptreemly clean. Located right on the beach complete with there own lifeguard. Food is very good, but not really traditional mexican, however this can be found very close by at other restaraunts. Leer más

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This is an older building and there are certainly quirks, but all in all this hotel is stunning! They've done a nice job of updating the hotel and the style and service are top notch. Try to get a room on the beach-side rather than street-side as the sound proofing isn't great and you'll hear traffic all night long. The beach this hotel has is great, […] it's not all rocks like some other hotels in the area. Leer más

While in Cancun, I ended up visiting many of the hotels on the strip. And I am so happy I chose Bel Air! I definitely got the best deal for the money! Great rates, amazing view, nice pool, decent beach. Cheap food and drinks in the hotel (never found this in any of the other Cancun hotels). Staff were friendly, rooms were clean and comfy. Wireless is […] pretty slow in the rooms, that was my only complaint. Leer más

We chose this hotel for our last night of vacation in Quintana Roo because it was close to the airport but still on the ocean in the Cancun Hotel Zone. There were a couple of snags on arrival (room not ready at check-in time and uncertainty about availability of shuttle to airport for our early morning return flight). The first was a slight annoyance […] but we were able to change into our bathing suits and wait in the gorgeous ocean-side swimming pool with swim-up jacuzzi and bar, and that was the perfect solution! The question about the shuttle was a little more nerve wracking but was solved with a bit of persistence. Three different hotel employees told us three different things in the course of an hour. When something like this happens you just have to stay calm and be persistent until you get a satisfactory answer, in writing, which we eventually did. Our only complaint about the room was that the bed was a bit softer than we like. Other than that, the room and the common areas and pool were all beautiful, clean, and as picture perfect as you want them to be in a resort area like Cancun. Our stay here was just for one night, our last night before returning from two weeks spent in Playa del Carmen, but I could easily see staying at the Bel Air for several days of laid back Cancunning! We were on European plan for our one night so I cannot comment on the all-inclusive packages. We ate one meal and had drinks at the swim-up jacuzzi bar. The prices were reasonable and the hotel staff very accommodating. You don't have to have cash on at the pool as all expenditures are simply added to your hotel bill which you pay at checkout. The location of the Bel Air makes it perfect for a quick trip to and from the airport. By the same token, it is relatively far from the "action" in Cancun and downtown Cancun, but these are easily reached by an inexpensive bus ride. Our take away memory of our one day at the Bel Air will be the beautiful vista and cooling comfort of azure w Leer más