Peninsula Island Resort & Spa - All Suites

when I checked in there was an old piece of cheesecake in the fridge, which tells me that the room was notproperly clean

Excellent condo on the beach. Great pool and great beach. Condo unit was large, spacious and clean. Walking distance to several restaurants and shops.

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Based on pictures, location, and description on netflix. I had certain expectations which were quickly destroyed once I arrived and stayed. This could be a much better hotel. It sure does have potential but they don't live up to the 4 star expectations.

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Rooms are very large with a sleeper sofa and kitchenette. There's a huge pool and hot tub and a restaurant/bar onsite. It's right on the beach front, too. The only downside is the quality construction of the building. Some of the rooms could stand to benefit from some additional maintenance. In-room amenities like TV, shampoo, etc could use some i […] mprovement. Leer más

This resort is the nicest resort on the island the only fault in our recent stay was they refused to heat the heated pool and it being early fall the pool was much to cold to swim in.

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Great Room, Great Service, and definately make it worth my dollars!!!! I have stayed in many hotels there and this is by far the best one in the Island!!! Customer Service was very adecuate and helfull at all times, will make it my home away from home at the Island from now on!!!!

The Peninsula Reort and Spa is not a four star resort. There was rust all around the bathtub and the front door, coffee stains on the stove, torn (white), window shades that had been taped with bright blue tape and the worst of all was the smell of the unit....it smelled so strongly of mildew that we couldn't sleep and it gave me a headache. I informed […] the woman at the front desk of this problem and she apologized and said that I could have a discount on my next visit......what next visit????...I won't be returning to "The Peninsula Resort and Spa". The beach area and the pool area were both very nice but it is hard to believe that the building was built in 2006. It seems much older. The resort does not have front door access. It was a long walk from the parking lot to the front desk with all of our luggage. The Peninsula Resort and Spa was the only four star hotel that my husband and I stayed at on a seven day getaway...the others were only three star hotels....and the three star hotels were superior. Leer más

This is not even close to a 4 star hotel. First of all, it doesn't even have a real lobby or amenities! There was no concierge or staff to really facilitate sight seeing or excursions. All of the room doors opened directly to the outside. It seems this is really a time-share or condo which rents space when it is available. The room was a nice size and […] clean, but there wasn't a lock on the sliding door to the balcony! We told them about it when we checked in and they said they would fix it, but they never came! We were continuouly asking for more towels and wash cloths. The restaurant service was extremely slow and the kitchen was not fully stocked. They didn't have orange juice for breakfast and only had one cook working! Breakfast took more than an hour to get to the table. The location was nice on the beach. The views were great. The pool area was nice. They had a swim up bar that apparently hasn't been functioning for months.... We were there on labor Day weekend which should have been the end of "high season" for them. We certainly expected more from the rating and the COST (even at the discount from hotels.com)! Leer más

We had the worst customer service at this hotel. We had purchased their "nicest" room, and got the worst service. The cleaning crew did not come every day until after 9 pm, even thought we had been asking for them since 9 am. Also, they never had towels available for us- come on, we're at the beach! Will never go back here, and I hope you don't eit […] her. Leer más

The hotel was clean and the staff was friendly enough. For the price we thought the spa and concierge were more expansive services. The pool was great and direct access to the ocean was also great. The pool bar was rarely attended to but the restaurant food and service were great. If I were to stay here again I would plan on bringing food though since […] eating at the same restaurant was getting to be a little much. Overall the experience was fine, no real complaints but not a great value for your money. Hotel seeemed to be right on par in ambiance/appearance as the surrounding hotels. Leer más

We stayed a week and had to pretty much abandon room service. They state that it starts at 8 and as of 8:45 no one was answering. Once they did, it took an hour to get food in. Room was OK, but would not go back there because of bad service

We were there for a girls get away, wanted to relax (left the kids and hubbies at home) and not do much of anything. Have been coming every year for the past 7 yrs. Usually stay somewhere else, thought we would try something new and less expensive. We were happy with the room size, very nice and worked perfect for us. Didn’t like the fact that we only […] had one room key between us all. They did let us keep the key at the office, just a little inconvenient at times. They are converting over to the key cards, like hotels have. We had to wait an hour to get beach towels the first day. Bar service was questionable. The outside bar wasn’t open and inside was slow and sometimes difficult. We loved the pool and of course the beach. The hotel has great potential, would love to see it succeed, but not sure… we were there on the off season too. My sister would definitely return, I’m 50/50 and not sure about the other two gals. The hotel staff were nice and friendly and the other guests we chatted with were nice as well. Leer más

I was disappointed with the lack of care the dining and front desk had. One example was I entered the dining room to order 2 coffees to go. Waiter had 1 table. Place was empty. It took him 20 min. to get me change after giving me my coffee. He made me wait till he served that 1 table, and still made me wait, then got a manager. All of the staff acted […] this way. No care for the customer. Leer más

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This hotel has an excellent location, and an excellent swimming pool, but that's about it. The hotel service is horrible. They charged me $100.00 three days after I had checked out because supposedly I never turned in the room key when in fact I did! They are so unorganized! The check in office is basically a hotel room with a desk in it, and they keep […] the keys in a little lock box! I will never stay here again and warn anybody thinking about it to stay away! Leer más

hotel is nice, service is great, restaurants have great food and service, pool is beautifull but building needs a lot of work. doors are rusty, and everything needs work. comforters in room needed to be cleaned. just needs a lot of work. is ok for price

My family enjoyed it. The room was beautiful, we had a ocean front view. And the swimming pool is big. My 4 year old had a blast. My husband and I enjoyed the music and drinks by the pool area. I would like to go back during my vacation if the price is right.

It was great. We had a good time. My family enjoyed the stay. I would recommend this hotel to everyone. Thanks

suites were nice no personal alcohol or smoking at pool which is a pain , nice beach though, awesome town too

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I was hesitant to stay at this hotel for Valentines day with my husband and I will never again doubt my better judgement. All the negative reviews below are right on the money. The parking lot is a VERY long walk to the hotel and, with bags, is very difficult. The hotel is not new but is under major construction and, after reading the reviews, has been […] for awhile. Please don't be fooled by the pictures of the room. It has nice deco in the pics but up close is cheap and feels cold. Nothing was open; no restaurant, no spa, no elevators, nothing. Please use your better judgement and opt to stay at Best Western or the Sheraton instead. You will likely be disappointed here. Leer más

The walking from the parking area to the building is about a 3 blocks distance. That was different. The check in was done in more like an office not a reception area... ok, I guess. The way to the room was filled with construction materials. Keys were assigned... Keys! who does keys no a days? The room sacrificed comfort for style. Had I known all of […] this I would have definitelly just gone to a more economical more inviting hotel... some of which I have been a gest at already. Not impressed! Leer más

What an awesome hotel!! Our room was right by the ocean!

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My family and I had a great time staying at the Peninsula Resort. Beautiful pool, great drinks, close to the ocean, right off the causeway. Love everything about the place!

On the beach but hotel needs work.

The building we stayed in was being remodeled. I hope they fixed the halls to the rooms because the outside doors were rusty and ugly. Inside the room everything was very nice (a transformation crossing the door), clean and well equipped.

The Pros: This hotel looks new from the outside. Rooms were acceptable, clean, with nice balcony. Proximity to restaurants, schlitterbahn, and beachfront. Also, nice size pool. The Cons: The main issues were poor maintenance - Most entry way doors and handles were rusted, elevators not working, pool heater not working so water was freezing! Of the […] 2 hot tubs, only one was working. My wife and kids spent our time in the hot tub! Leer más

We were plesently surprised by our stay at the Peninsula. It was our first time there and we look forward to going there again. Only real issue was that our key could actually open the room next to us. It was handled in a timly manner. The pool was great and distance to the beach was perfect.

At that cost, seems overpriced. Inside rooms are nice and OK, outside poor maintenance , zero privacy ( best western located next to the hotel, most of the people at the pool came from there)

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Hard to believe this is the same property advertised. Difficult to park, and find entrance. scaffolding through out property with out notice the construction was on-going. 3 star property on a good day.

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Hotel was in a great location and the room itself was nice. However, the whole experience was ruined by the extraordinarily poor service. My fiance and I checked in for a 1 day retreat. 1. The Spa - We checked in on a Monday night. I tried 3 days in a row to contact someone in the spa. I left several messages. My call was never returned and as a consequence […] we were never able to book our massages. Upon check-in the concierge promised to have the Spa contact me in the morning so I could arrange the massages. That never happened. When I questioned a different person at the front desk on Tuesday I was told, "We need advanced noticed since the therapist has to drive into South Padre". 2. The Restaurant - We were planning to order room service on Tuesday morning. Once again, upon check-in I was told the restaurant would be open at 8am. I was unable to reach anyone at the restaurant. When I called the front desk I was told that the restaurant was closed and that they are always closed on Tuesdays. I went down to the front desk and questioned the concierge and was told something completely different..."We had a pipe burst and had to close the restaurant". They did not even try to bother to accommodate their guests since they could not provide room service. 3. The checkout - Checkout is listed as 12pm on the Resort's website as well as Hotels.com website. At 11:30 I get the 2nd knock from the cleaning lady who proceeds to confront me about why I am not of the room yet. She was confrontational and rude and was convinced that checkout was at 11am. At that point, we couldn't wait to get out of that hotel. I considered that absolutely ridiculous, but at this point it was the "icing on the cake" What a disaster. I one day retreat turned into a 24 hr. episode of stress and frustration. Do not waste your money on this hotel or if you do adjust your expectations. You will be much better off staying at a chain on South Padre Island. This hotel has a lot of potential, but needs t Leer más

The Penninsula Island Resort is not worth the money or peace of mind. I had booked and PAID (included taxes) for the room via hotels.com two months prior to my arrival. Yet, the hotel charged a $50.00 deposit and when checking out wanted to charge another $44.00 for something they couldn't even explain. I refused and had to show them my receipt from […] hotels.com in order for them to believe me and refund the full $94.00. The lady said it was a mistake made by the person who checked us in. What she didn't realize, it was she (herself) who checked us in. If you stay here, keep receipts, be aware of charges, and be prepared to argue charges. Secondly, the check-in office was in a very akward area of the hotel. It was not your "traditional" formal front desk, but more like a bedroom. The setting was very sketchy and made us uncomfortable. I noticed some had complained about the parking lot being a distance away. I felt it wasn't at all that far and hotel assistance (loud golf car) was quite helpful. Also, no one speaks english. Be prepared for communication issues if you do not have spanish as your secondary language. Lastly, the linens on our bed were extremely moist. Whether it was due to the hotel or humidiity, we do not know. Leer más

Pros:Good View, Nice Pool, Close to the Beach Cons:The rooms have tile floor throughout, which doesn't feel very inviting. The bathroom was dirty. The room service was a nightmare to get a hold of and when I told the front desk they actually said "try back later". The food from Room Service was mediocre at best. Overall: I would only go hear if the […] rates are far below other hotels in the area, but if they are even close, I would go elsewhere. Leer más

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The hotel staff was friendly and helpful. You have to park aways from the hotel and walk a short distance. This was really not a problem for us but they were always eager to shuttle us with a golf cart. The room was pleasant but just not as clean as we are used to. The overall condition of the hotel is rundown... it needs to be really cleaned and painted. […] The pool was very well maintained but had no appeal.There were no plants or flowers just dying, very sad looking palm trees. there just didn't seem to be any life around the place. The service at the pool area was non-existant we had to go in and order for ourselves everytime which was fine but they insisted on bringing it out to us and then charged 90 cents. the beach was wonderful , clean and very nice for taking walks etc. Access to the beach was excellent. There were umbrellas and chairs to rent. The town is a bit touristy. Leer más

I really enjoyed the stay. The only problem was the parking. Too far from the place and had to walk a ways to the hotel. Other than that it was the greatest.

Great location, everything is within driving or walking distance, the beach is just right by and they even have their own dock. Can't say that I have any complaints really. Everyone was super nice and professional. Would love to stay here again.

nice pool great rooms quiet

Was surprised that we were charged for things like, having the sheets changed, having room cleaned or having dishes washed. After first day asked for sheets to be changed on bed and was told there was a $25.00 charge for it so we kept what we had. Room was not as clean as we expected it to be. Parking lot very far from room so was a long walk to the […] car. Hotel had chairs for the beach stacked up by the walkway to the beach so we thought we would use some when going to the beach but there is a charge for that as well. They only rent out the chairs they have stacked on the beach, so we went and bought some chairs at the store for less than what the hotel wanted to rent them to us for. Was suppose to have security access but gates were open at night so vehicles were not secured. Overall it was a fun trip but did expect a little more out of the hotel for the price we paid. Leer más

The Good: -Friendly staff. -Great pool. -Nice rooms. -Good location. Needs improvement: -Security gate was unnattended most of the time. -Location of the Front desk!! It took us long time to find it and get help with our bags. -The kitchen utensils are worn out and old.

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We were looking to getaway to South Padre and this hotel exceeded our expectation. The room was spacious and very clean, with a comfortable bed. A refrigerator, oven and balcony a plus. I write this wishing I could have one of the restaurant's Florentine omelets and fruit plates for breakfast tomorrow ... just a great restaurant. The staff treated us […] like royalty. The hotel had a country club atmosphere. It was also close to the area's most popular local restaurant for shrimp -- Dirty Al's. That place is a fun experience all by itself. Our only complaint, and it's a slight one, was the low water pressure from the shower. Leer más