Langham Place, Mongkok, Hong Kong

We arrived to the hotel at the Chinese New Year's eve. The first welcome at the reception was "for an additional sum per day we can upgrade you......" that is when you realize that you got the short end of the stick. We got a COLD room (13 degrees Celsius outside) on the 20th floor. I called the management and they send several maintenance engineers […] only to tell me that there is NO HEATING on those floors (only A/C) and they can get me a radiator heater. I did not let go and requested to speak with the General Manager but he was on holiday and not available to speak. I did some research and found out that the hotel is owned by a Hong Kong Doctor and managed by an Australian CEO (don't remember the names now) and the HQ is in Hong Kong and they are all on holiday and no-one to speak to. I spoke with the front desk manager and told them that I will speak with all the above people as soon as they return to work when they realize that I am about to "raise hell" when they politely told me that they will move me to the 29th floor where there is central heating in the room. NOT A 5 STAR APPROCH Leer más

The staff was very helpful right from the moment we stepped out of the taxi and had to unload 5 pieces of hand luggage + stroller + winter coats + a tired toddler. We were able to offload some luggage, get a card, hand the card to the front desk and check in quickly, then go to our room and wait for luggage to arrive - which didn't take long at all. The […] room was small but very comfortable - fitting a crib or even a pack and play might have been tight but the king bed had plenty of room for a toddler. Leer más

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Upon arrival to the room, the first impression wasn't comfort. Considered all the 4+ stars hotels I have visited in different countries, this discomfort feeling was the first time. I felt like I booked a 3 star hotel or hostel. I am very sensitive to dust and extremely alert when the place is dirty. And that feeling was driving me crazy within 10 minutes […] of staying in this hotel. Sure enough the moment I lifted up the pillow, the pillow have stains all over. Not to mention, the pillow case, it has blood stains on it. Balls of dust were also found in several corners of the room, which immediately got me thinking "What kind of 5 Star hotel is it?" Because it was so late, and I haven't slept for nearly 30+ hours, I placed several layers of bath towel and sleep anyway without the pillows until I was able to move. The reception was immediately notified the next morning and I changed to a room next door. To my surprise, the pillow was still dirty, the comforter have green stains on it and not to mention the bed cover has holes. It's Chinese New Year Eve, and I'm still offered a dirty comforter with bed cover that has holes. Are you kidding me? It's a total disappointment for me since I have recommended to so many friends and staff in my company to stay in this hotel. I felt betrayed and made wrong recommendation to my friends and staff. Although the management sent me a fruit plate and computer generated apology letter, the damage was done. The bed and pillow was well maintained after my second complain but the thought of whether it was cleaned after housekeeping kept on crossing my mind everyday. And that shouldn't happen for a hotel with a 4+ stars rating. Like I said, I'm very disappointed and felt betrayed for the trust I have kept on this hotel over the years. The recommendation within my company's traveling places of accommodation will surely be removed after this disappointing stay. The management of hotel must do a better job of the Quality Assurance process to en Leer más

The room we bought on your website was for 3 people, we could hardly fit 2 people into the room let alone 3! When I complained all they said was I had to pay up which I did but the room was still unbearably small. No sympathy from the hotel staff! I would not stay at this hotel again!

This hotel has exceptional services and for the location, simply put it is unbeatable! Conveniently located to mtr, shopping mall, street bazaar, street food.... just that the price is a bit steep, other than that, it is a great hotel to stay to explore hk!

THE BED ARE HORRIBLE, MATTRESS ARE NOT EVEN. I HAD BACK PAIN AFTER SLEEPING I NEED GO TO SPA GET MASSAGE. THEY DIDN'T BAD JOB ON SHADE, VERY BRIGHT ONCE SUN RINSE. I WONDER HOW HONG KONG RATE HOTEL THIS CAN'T CALL 5 STAR HOTEL?

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Langham Place Hotel is a great place for travellers who have never been to Hongkong to see the real live of Hongkong. The hotel is nice but just a bit rundown.

Service was really prompt on arrival and we were led to our room where check-in was done! No need for long queues/check-ins. Very attentive staff who answered our questions and provided information on where we could go. The hotel is a stones throw away from Argyle and the Ladies Market so for those who want to shop, it is definitely a plus as it's […] location ensures you can just pop back for a rest or to drop off your shopping bags. Another feature of the hotel, is the many art works they have on display. It's a nice touch to the place, and for those with time, do take the tour (ipod provided) to know more about the art works. Overall a good stay. Leer más

Staffs are friendly and hotel room clean. Easy access to Mongkok Mtr.

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Husband and I really enjoyed our stay. the Staff were all helpful and spoke good english. I especially love the service of providing us with an iPhone 4 with data plan for our usage during our stay. I was also impresesed by the pillow menu, and the little touches that was given every night to help us sleep better, it would be a bag of camomile tea one […] night, a massage tip the next, very thoughtful. Housekeeping was also very efficient, we rarely had to wait too long for what we've asked for. Location was fantastic, with food and mall just beside, MTR accessible without even walking out on the streets. Leer más

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I am very happy with this hotel every things are A+ except expensive internet.

Hotel located above mongkok mtr, great for family with young or elderly. Can take escalator up to the mall and use the adjoining bridge to reach hotel. Very centrral location! Few blocks away from street markets and few stations away from central mtr and TST mtr. Adjoining Langham mall is filled with restaurants, shopping and even a movie threatre. […] Will not go hungry or bored! Will return ;) Leer más

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With all the posts about this hotel i just expected so much more when I checked in. I was extremely disappointed about the single beds and tiny room I received. After a rather frustrating dialogue with a receptionist a hotel manger stepped in upgraded my room ... only slighter larger but to at least a king size bed that my friend and shared comfortably […] (better than the tiny single) and a room with a much better view. Don't get tricked into reserving a room too small or without breakfast included. Leer más

Great hotel in a great location. A mall is right next door and a metro stop is in the bottom of the mall which makes transportation around the area quite easy. The surrounding neighborhoods are quite busy but fun to explore if you want to experience some of Hong Kong. The room was quite comfortable and clean. It was a bit small but not really enough […] to be an issue. I would definitely stay here again. Leer más

The hotel is close to everything,even mtr station. Over all rated very good except the room a little small compare to the same class of hotel. I had a good stay. thanksyou.

the room is modern but very small!

Only hotel I stay while visiting Hong Kong. Hotel connected to a shopping mall and MRT

Well kept hotel with helpful staff. Good location if you like to experience the local side of HK and convenient to the MTR station.

No real drawbacks. Would be happy to stay there again. A bit expensive but worth the money. Staff is extremely helpful. Concierge is on their game and can recommend a good restaurant and make reservations at any restaurant. Room was very clean. The bathroom was also very clean. A nice touch is the live DJ/Lounge singer they have in the hotel bar. Very […] nice music. Great place to lounge after or before dinner for a drink. Leer más

Great service, top location and if you pay extra for a nice high room the views are amazing. Once of the best hotels I have ever had. Cannot rate the food as I ate out in town but if it was like the room it would have been great.

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As this was our last place to stay on our Asia trip, we were VERY pleased with the service! They upgraded us to a large family room for free! The room was gorgeous! Incredible view!!!

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good location and good quality hotel. Easy to get around as the MTR is just at the basement. the staffs are friendly and go their way to assist us to get adjoining rooms.

Placed right in the middle of the hustle and bustle of the city, right next to the ladies market, electronic, sports street and also right beside a mall it is perfect for shopping in the heart of Kowloon. For sight seeing, it was extremely easy to access to Lantau & HongKong Island because the metro is a few steps away from the hotel. The hotel staff […] was really friendly and even recomended places for us to eat local food and find our way around. Leer más

Our stay was pleasant considering that we were upgraded (according to the front desk). The hotel has a free service of providing their hotel owned Ipad with built in internet connection. I cannot understand why they do not allow me to connect my Ipad to their wifi for free.

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It is really an eye-opening sight for me at Langham Place Hotel at Mongkok, Hongkong. I was staying on 35th floor. I can see the beautiful clouds and all the tall buildings in HK. Though it rained for my first 3 days stay in HK, but I love the nice, hot, high humidity weather. The hotel is linked to the Langham Place shopping mall. So I had no problem […] doing my shopping there. The breakfast at the hotel needs to be improved in terms of its variety. The waiters and waitress at the Place spoke good English and their attitude and professionalism in their work need to be encouraged. On my 2nd day, I discovered that one of the houskeepers, a filipino lady (not susan), took the trouble to put all my clothes lying on the bed and chairs and hang them in the wardrobe. This is something that no housekeeper had ever done to my clothes during my previous travel holidays in other countries. I wanted to know her name, but she never appeared for the next 5 days. Her action make me feel so soothing that she really "Go The Extra Mile" to make the guests felt at home. The rest of the housekeepers just put my clothes back to the bed and chairs in an orderly manner. There was the Lady Street (Ni Ren Street) that sold lady clothes just three or four lanes away from the hotel. I love to eat the small little foods from the streets stalls. Although I speak Cantonese in my own country (my dialect is Teochew), but I love to hear HK people speaking Cantonese. It is so fluent and captivating to hear. The facilities at my hotel room were also great. There was a DVD player attached to the big TV. There were 5 different weight pillows on my bed that allow me to have fantastic good night rest for the 6 nights. The fitness centre on 41th floor was also another great place to go. I am a fitness person. That is one of the criteria that I will choose a hotel to stay with during my holidays travel. The hotel must have a reasonable level of quality fitness centre. Though I was going to another country fo Leer más

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he room is spacious considering it is hotel in HK. The staff were helpful and friendly. Location is good as good access to shopping centre and MTR. I would come back to Langham Place Hotel if I go to HK again.

There are many reasons to love this hotel...the art, the service, the breakfast, the branding, the amenities and certainly the Club Level experience. If you can do it, book a Club room. You'll be richer for it, both in terms of experience and money. Seriously, between the humongous, varied and pretty delicious breakfast buffet and the ridiculously satisfying […] happy hour "snacks" (read: beautiful spread of tasty food and decadent chocolates), you would never need to leave the hotel for food. And all of the above is included in the Club price. As are champagne and a whole host of alcohols. Of course, it's Hong Kong, so you're going to want to leave the hotel and perhaps even try some deep fried animal you've never considered eating before. But thanks to the Langham Place, you wouldn't need to. I didn't list the room on my list of loves, but only because it was more of a really, really liked. It's a great room (the Club Place Room)...modern and tasteful and big enough with a great bathroom and terrific view (but not of the Harbour as we expected). The room didn't make me melt, but it definitely made me smile. Oh, and it's spotlessly clean. And don't get me started on their menu of pillow options, some with lavender, others with rose...another testament to this hotel going above and beyond the expected. The service is exceptional...the housekeeper even folded my dirty t-shirt and underwear (I trust she wore gloves). It's smiles all-around on the staff and they make you feel like a prince (or princess, depending). And the art. Everywhere. It is so good. Incredible sculptures. Playful watercolors. Stunning Acrylics. Who needs the Met. I almost forgot to mention the gym. I didn't use it of course, but it is easily the nicest and largest hotel gym I have ever seen. And it did have the harbour view. The location isn't the best, but cabs are cheap in Hong Kong, so that's not a problem. In truth, perhaps the location is better than we realized, but we weren't as drawn to explor Leer más

great hotel with superb facilities. Prices were pretty reasonable too compared to some of the other 5 star hotels on HK island. Would stay here again next time i visit HK

This hotel was a bit dissapointing.Although the location was great and it is well situated close to shops and cafes. Their attention to customer detail was not up to 5 star ratings.Whenever we used the lift and stopped at lobby level,there was a severe musty odour permeating the area.We mentioned this however nothing was done to eliminate the smell.Our […] previous stay was at the Langham Kowloon.The is no comparison although they are both 5 star. Leer más

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The best thing about it is, that it is about 2 blocks away from one of the famous Hong Kong Shopping Street called The Lady's Market, and actually right in front of it is a big mall(I think there is a connected bridge to the mall). I recommend stopping by at the Lady's market, a must-see, bargain place for just about everything from shoes to accessories. The […] hotel is clean and nice, and had cute art pieces. One more thing I noticed when I checked in was the live-band on the 2nd floor, just above the reception area with open, high ceiling. I didn't see the band, but heard them and first thought it was a record playing. So pretty pleasant. Overall good experience. Leer más

The location of the hotel is above the MTR, great maintanance, great service. We are very reccomend this hotel !

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Fantastic! There are many art piece all corners of the hotel premise. The customer service is top class; they even send a birthday cake to the room and surprise my wife, who is only being register as the 2nd occupant.

I stayed in a Club Level room where the amenities made my trip to Hong Kong truly special. A great breakfast every morning and wonderful complimentary happy hours each evening before dinner - - all included! The hotel is so convenient to the metro (Mong Kok) which made traveling around Hong Kong a breeze. We also ate at the Michelin star rated Ming […] Court restaurant at the hotel where the food was great at an extraordinarily reasonable price. Dinner at this restaurant is not to be missed. When I go back to Hong Kong, I will think of nowhere else to stay other than Langham Place. Leer más

We thoroughly enjoyed our stay at Langham Place. It is a great location food, shops, markets and MTR all within walking distance. We would certianly recommend it to our friends when going to Hongkong.

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