Courtyard by Marriott Rome Airport

Few things are essential beyond the room / bed in an airport hotel. This was an insult to the Marriott name. First, is getting to the hotel from the airport. The hotel failed at that: the van service location was not available to the public in virtually any useful form. No local instructions nor a phone number were given at the time of the reservation. […] It took more than 45 minutes to find the van pick up spot!! Second, is internet hook up to confirm reservations for one's ongoing flights. The hotel failed at that. At check in someone should have said, "will you be needing the internet?" No one did. Instructions for use were arcane, and then completely wrong. Three trips to the front desk from the room (each time waiting for help) chewed up another 45 minutes of a too long day. And then there was no operable internet in the room anyhow, although the desk continued to insist all I needed to do was get a new password. I finally insisted on help and was permitted a house computer in the lobby to confirm my bookings. Third, we went into the (empty, but good) restaurant for dinner. Sat down, got a menu, and another man walked in. He got a lot of attention from the entire staff while we waited about 30 minutes. I conjectured to my wife he was either a mafia don or the owner of the hotel (he was). Finally, I got up and requested someone take our order. A waiter came round. She then got another one. He took our order. A party of 7 Asians came in. The waiters went to their table immediately, took their order, and we waited for ours to arrive. By now the owner had has wine, had eaten his main course, and then the Asian party was served, eating and jocular. An hour had passed. I called the waiters over and told them this was unbelievable. They apologized and said "the Chinese had ordered their dinner in advance." We had hoped to go to bed early to catch a 5:50am shuttle back to the airport. We had entered the restaurant around 7, and were done at 10:15 or so. If we were blac Leer más

Check-In very slow considering I had registered everything on-line. All four of us had to give registration girl same info all over again and computers v. slow...it took over 30 mins and were exhausted. Because it was "Marriott at airport" we thought it would be right there. Instead we had a v. difficult time finding where shuttle was located..why is […] that not provided when registering??? and were quite upset at 6 euro per person to go to and from the hotel...this cost us 48 euro.....$70....ridiculous!!!!! Leer más

We did not receive the complimentary breakfast as stated on our hotel confirmation paperwork. We had very little time to prove our point as we had an early morning taxi to the airport.

While the hotel accomodations were adequate,most of the staff at this particular hotel (and I stayed there at the beginning of our trip as well as the end) were so rude and unhelpful that I would not reccommend this hotel to anyone. If you are in need of nice, friendly, "courteous" employees who can help you when checking in late at night, tired with […] a lot of luggage, need help finding an ATM machine, and returning a car, this is NOT the hotel for you. While checking in, these same rude employees were even arguing in plain sight with uniformed airline pilots who were trying to check out. Unbelievable! I will stay at the Hilton next time I am at the Rome airport. Leer más

Room was comfy. Pay TV for movies was not working. The restaurant and bar were a nice surprise. The food was excellent and the service was exceptional--very high end. A bit on the pricey side for a Marriott Courtyard, but one of the best meals we had in 2 weeks in Europe. Took a cab for the same 12 Euros it would have cost on the shuttle bus.

I thought breakfast was included but it wasn't and the airport shuttle is 6 euro per person per way to the airport. We wanted to drop our bags and then head back to Rome for our last night but they were going to charge us again for the shuttle. We asked about public transit and they said that there wasn't any. We ended up walking back to the airport […] along the busy highway for 2 miles to catch the train into Rome and we saw the airport bus stop along the way. So, they overcharged and lied about other options. Not cool. The room was nice but the tv kept "going to fuzz" every 5 minutes. Beware, we tried to take a cab back to the hotel instead of the shuttle and it was even more money. It's a 2 mile distance but they charge like it's across town. If you're just trying to get to the airport the next day you might want to try the Hilton which is walkable from the airport. Leer más

Very frequent shuttle service cost 6 Euro per person certainly saves hassle with cab drivers. Hotel about 5 mins from FCO . Room well soundproofed you can see but not hear the aircraft. Rooms not big but have all you need for a short stay. Friendly staff as well. Nice thing is you can stroll down to the town and eat at a variety of excellent seafood […] restaurants or eat just opposite the hotel . Prices much cheaper than in Rome. All in all good value for money. Leer más

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See earlier comments.

This is a good hotel for those transitting to the Airport in Rome for their flight - transporation is included for a minimal price

Hotel was clean, well appointed, quiet and convenient to the airport. Exactly what I was looking for. That said, I did not receive a king bed as requested. Two separate twin beds were in the room. It might have been understandable if they were two beds put together with bedding, but these had separate bedding. Shuttle service costs more than a cab, […] the service itself is fine, but why bother waiting for the shuttle if it costs more? Also, shuttle service wasn't available at an early hour to get to the airport. Major minus was very expensive internet connection. Didn't even bother with it. Finally, only stay here if you're going or coming from the airport, otherwise, you're better off in the city center. Leer más

The hotel is clean and close to the hotel. If you're looking for a cool comfortable room, make SURE the A/C is operational. The front desk clerk promised us that the A/C was on and it was not. It never came on. Our last night in Rome was spent in a sweltering hotel room. Each time you go to/from the airport, it's 6 Euros per person. The airport is ALMOST […] walking distance from the hotel. There is a 14 Euro shuttle into Rome though and, since a cab ride is 60 Euros, the shuttle is a deal! Leer más

Convenient shuttle service (once we found where to get it!). Fast, efficient check in & out.

Had to pay for shuttle from airport, shuttle to and from rome, and to park! Air conditioner is computer controlled, won't go any lower than 22C. Put make up room early sign on door and the room never got made up until I complained to front desk. Typical Marriott...staff not very pleasant.

The experience of our stay -- if only for one night -- was very positive. Right away, from the check in time, we had a gentleman who was cordial and very polite. Rooms had a fresh feel to it, nice and cool when we entered the room. Clean and fresh sheets and bathroom. Also, convenient shuttle service to the airport. However, this one is NOT free. It […] is 6.50 Euros per person and it takes a while to go around all the 5 terminals for all the drop off. In this case, I would probably recommend a taxi ( 15.00 Euros) , but -- overall -- still very convenient. Leer más

The hotel is an "airport" hotel that is cheaper than staying right at the airport, but what I didn't realize is that the transportation to and from the airport runs infrequently and costs $12E round trip. Plus the food was very poor and over priced. Spend the extra money and stay at the airport. NOT HERE!

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shuttle was on time and effective. However, it is cheaper to use a taxi if you are a party of more two.

After having driven back to Rome from Calabria (11 hours), we had great difficulty finding the hotel. It should have signs as you you get off the highway in Fiumicino. The front desk was a bit abrupt but we can live with that. We were given our key and when we got to the room, it was still dirty from previous guests. They gave us a new room. We would […] of liked a little more information on restaurants in the region (perhaps they want you to eat at the hotel...the prices at the restaurant there are ridiculously expensive). We ventured out and found lots of fish restaurants about 8 minutes away. I did not know but Fiumicino is a fishing town so there are lots of restaurants in front of where all the fisherman park their boats. Good food at reasonable prices. We went back for coffee and croissant the next morning. Leer más

My room was nice, but a number of major maintenance issues ruined what could have been a very comfortable stay. The AC was blowing out of control and my room was freezing. I tried to control the temperature but it made no difference. They actually had to turn it off from the reception. So you can't really control it. It is either on or off. Since it […] was freezing in the room I thought I'd warm up by taking a bath. The bath stopper didn't work. So I just had a shower. The bathroom was nice overall. In the morning another surprise. The hairdryer was not working. Since I had no time to wait for them to fix it or bring anther one, I had to leave with wet and un-styled hair. Didn't want to look at myself in the mirror all day. The hotel serves the purpose of getting to and from the airport quickly, but don't expect things to go smoothly and check all appliances right away so that you don't get surprises in the morning. Leer más

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Not super close to the airport; it's a 10 to 15 minute ride. Also, while they have an airport shuttle, it only runs until 10 p.m. and they CHARGE 6 euros per person. So for our family of 3, it woulda been cheaper and more convenient by taxi! Room service was expensive: 70 euros for steak & fries, salad, pasta with tomato sauce and one glass of wine […] . Leer más

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After flying over 10 hours the convenience of having a hotel close to the airport was a great thing. The hotel provides a shuttle that is well marked close to where the taxis are and it picks up guests every half hour. The room was confortable, the staff including the shuttle drivers were very friendly and the breakfast was great.

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This hotel was adequate for our need to be at the Rome airport early, but it was definitely not up to US standards for a Marriott.

Was not given a junior suite, as reserved and prepaid for. Instead, a standard room with a pull out sofa was provided. This sofa was so uncomfortable, we had to take the mattress off of it, place it on the floor, and sleep on the floor. No one offered to help with bags, and checkin took a long time as the person behind the desk was clearly overtaxed […] by the volume of work. The room was quite a ways from the lobby, and with nearly a dozen bags, we used a baggage cart - well, once we arrived on our floor by elevator, we had to go down stairs and up stairs to get to our room. Next to the stairs were 45 degree ramps which were unfeasable for the baggage cart, which we flipped quite dangerously once. Would not stay here again. Leer más

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This is a new hotel near the FCO airport that caters to Americans that seem to be leaving from the airport. It is modern styling and has a shuttle bus that makes the transfers easy. It is relatively expensive, especially for the industrial area that it sits in, with a charge for everything. For example, 12euro/24 hours for internet, 6euro/one way on […] the shuttle. If you a little adventurous, take a walk through the gritty area into the fishing port and have a much less expensive drink and dinner in a sidewalk cafe. The shuttle didn't start early enough in the morning to get to my flight and it was a 20 euro cab fare. Leer más

this was a very nice hotel. staff/service was very good. dinner in restaurant was excellent. would stay here again. fyi - airport shuttle is an added expense.

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Clean and comfortable. Shuttle service to airport was only 6 Euro per person. Was not happy that we were charged 6 Euro to borrow a corkscrew. Close to airport. A few restuarants within walking distance. Hotel restuarant expensive. Would stay there again.

Clean, modern, safe, upscale hotel. Arrived by train to the airport and had difficulty finding the Marriott shuttle but were grateful there was one (it was raining hard). It was 8 pm and we didn't need dinner. Our flight was very early the next morning so we didn't need breakfast. There did not appear to be any sources for food besides the hotel dining […] rooms. I didn't see a gift shop with candy bars or snacks. We were surprised that the hotel shuttle cost us 12 euro (7 minutes) and the taxi back at 3:30 am was 18 euro plus tip. Much cheaper than the Hilton. Leer más

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Hotel was comfortable. We had a room for disabled customers. The shower area was prone to flooding and the tile needed caulking. Hotel is well appointed but in a seedy area near the airport with lots of construction going on nearby. Streets/sidewalks in a poor state of repair. They have a nice in house restaurant and bar. Hotel car park was expensive. […] Shuttle runs at certain hours to airport and Rome central. We had to get a taxi for 15 euros!!!! to the airport as we had an early start. Leer más

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We selected this hotel because it is close to the airport but it is actually about 2 miles away. You'll need to take a shuttle, at 6 euros per person, or a taxi to get there. If you have 3 people or more in your group is cheaper to take a taxi. Also you have to schedule the shuttle and prepay to be dropped or picked-up from the airport so don't forget […] to call ahead. There is no shuttle from 12:35 to 4:00. Unbelievable! The TVs have channels for a lot of languages but only CNBC, BBC, a Russian channel, a Japanese channel, and Bloomberg for English speakers. why would I be interested in Japanese news in English???? The food is terribly expensive and just average. 20 euros for the breakfast buffet. We just walked down the street to a local bar and had breakfast for 3 euros for both of us. The rooms were fine and the service was good. We needed a cork screw to open a bottle of wine and the waiter came to the room right away to open the bottle. The pillows were bad, dense and hard. Leer más

the hotel staff was hateful, not helpful in any way. we carried our bags from the curb to room - no one offered to help. the restaurant and bar prices were outrageous - 8 euro for a small dish of ice cream. shuttle bus charges to the airport [FCO] were 6 euro per person - the trip was no more than a couple of kilometers. very frustrated with this hotel […] - would not recommend under any circumstances. Leer más

I picked this hotel because I wanted a room close to FCO and because they had an airport shuttle. We could not find the shuttle at FCO for 40 min and had to take a taxi for 30 E. Got to hotel and our room had no heat. Next morning, told that "free" shuttle was 6 E each person. Internet did not work in room also. All in all, worst experience in Europe. […] Food was bad too. Leer más

This is a hotel that offers a lot of convenient services. It is a perfect hotel to stay in if you are in Rome for a meeting and then want to take off without really seeing the City. It is a great location for getting to the airport conveniently and without a traffic jam. They offer services to take you into the city so that is nice also, but if you […] are there to enjoy staying in the city then it isn't the place to be. Over all it was a great place for our last night in Rome and an early flight. Leer más

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very comfortable, big rooms great service

This hotel was sparkling and comfy (except for the hard bed), but.....one reason we booked it was its proximity to Fiumicino Airport and the fact that it had a shuttle (at 6 Euros per). Problem was that the shuttle started at 5:50 AM, and we needed to leave at 5 AM. Now, the shuttle driver was there at 4:45, but I guess he needed to pace up and down […] for a while. So, we took a taxi that cost a flat fee of $30 to go 3.5 kilometers. The bar and restaurant were incredibly expensive, but, if you buy the $$$ drinks at the bar, you get free munchies, which probably would have been better than the club sandwich I ordered. Now, why didn't the bartender tell us that the munchies would be out there in 5 minutes? He was soooooooo sorry that I didn't like the club! We did get to use the computer in the business room for free. Leer más

Overall good value, good location and good service. Would stay here again as very convenient to the airport for early flights.

Perfect location for an early flight out of Rome airport - room was clean and comfortable. Restaurant in hotel had great food. Would highly recommend it.

The Marriott is an American style hotel that feels wonderful after you've spent a few days or weeks in Europe and gotten used to the typical cramped hotel rooms you find. The Marriott even has a nice swimming pool and fitness center--something you don't find in Italy except at the super-deluxe level. It's in Fiumicino, where the Rome Airport is.. a […] five or ten-minute ride by taxi or by the hotel shuttle (at 6 euros a person--taxi is 15 euros). The neighborhood isn't much of anything...police station, couple of unattractive cafes, lots of auto parts stores. But there's a darn good Italian restaurant--the De Ville--only a block from the hotel. All in all, it was a good choice for the last night of our stay. Leer más

Very clean, large rooms. Hotel staff accommodating. Location close to airport. One thing I noted that wasn't great was that the shuttle service hotel offered was same price as getting a cab. We took cab from airport to hotel, and then used shuttle on way back. Was a little surprised at the cost of using the shuttle since airport was so close.