Crowne Plaza Hotel LONG ISLAND - MACARTHUR ARPT

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The entire experience was top notch. The only minor issue was in the characterization of "MacArthur Airport". This hotel was not that close to the airport, but at the same time not so far away as to be inconvenient.

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My wife and I enjoyed the accommodations, room service was very quick. Enjoyed the restaurant, food very good. Crowne Hotel even went out of their way to help us in time of personal need and did not have too. Thank-You very much

There is a bar/restaurant on the first floor that has live bands. If your room is located on that side of the hotel, it sounds as if the band is in your room. Walls are very thin, noise levels from passer-bys in the hallway continued throughout the entire night. Room itself was comfortable and clean. Bed was comfortable. Manager, Paul, was very kind […] and brought us glasses with ice for bottled water while we were sitting in the lobby. Leer más

wOULD STAY HERE AGAIN!! ONLY THING IS THE DIRECTIONS THE ENTRANCE IS REALLY OFF THE LIE SERVICE ROAD, BUT OTHERWISE EVERYTHING WAS GREAT, BATHROOM WAS CLEAN, BEDS WERE VERY COMFY, SLEPT LIKE A BABY!! a++

My husband and I are always happy with the staff, room, food and conveniences of staying at this Hotel. They have refurbished the Hotel and it is very clean and comfortable.

Hotel staff were nice, helpful and quick to respond. the sports bar was ok, but the breakfast prices were a lil steep for a family. tho the hotel looked to have been recently updated the work was shabby. like the hole under bathroom light fixture that i could put a golf ball in, or the cd alarm clock that didnt work at all. My largest grip was when […] we turned on the heat it all blew under the curtains that were not held back, so we either opened the curtains to feel the heat( and on the ground floor i wasnt comfortable doing that) or no heat. we used the ice bucket and a small pull along bag to hold the curtains back, it was below 36 degress that night. Leer más

Nice place staff. Shannon very accommodating. Nice fragrance in throughout whole hotel. even though brkfst not included, found a way to get a coupon and brkfast was very palatable

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I MADE MY RESERVATION AT HOTELS.COM AND I PICKED "ONE KING SIDE BED" --- WHEN WE CHECKED IN AT THE HOTEL - WE GOT "2 FULL SIDE BEDS" -- I WAS VERY DISAPPOINTED. I PLANNED A ROMANTIC NIGHT WITH MY HUSBAND AND WE HAD TO SLEEP IN TWO DIFFERENT BEDS. I COULDN'T CANCEL MY RESERVATION BECAUSE THERE POLICY IS THAT YOU GET WHAT YOU THEY HAVE AVAILABLE IN THE […] HOTEL. VERY DISAPPOINTED. Leer más

Nice clean room, only complaint I requested king size bed they were not able to accommodate.

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Nice Hotel with great people, even the restaurant bar attached to the Crown Plaza is great. Had a great experience with this hotel will go again when I get the chance. Can't really think of any complaints with this hotel.

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This hotel looks like it has been remodeled lately, Mostly it looks great but every once in a while you can see a spot or two they missed. Parking is very hard. They claim to have 166 rooms but only have 100 parking spots. There is also a restaurant attached to the hotel that has pretty good food and does good business so if you arrive late to the hotel, […] you'll be lucky to get a parking spot. Also, although I reserved my room weeks in advance, specified a king bed and checked in at 3:30 (check in is 3PM), they did not have my room ready and tried to put me in a room with 2 double beds. I was a bit insulted and told them that wouldn't work for me. They gave me a voucher for 1 free drink at the attached bar (sans tip) and asked me to wait. Then they didn't call me when the room was ready. I just went back to the desk about 1/2 hour later and asked if my room was ready yet. They said it was. I would have thought they would have either phoned me or sent someone to the bar to get me when my room was ready. Leer más

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Stayed at Crowne Plaza Long Island for 6 nights, Enjoyed the facilities included in the price, fridge, microwave, tv, wireless internet and the privacy. Did not get disturbed by anyone. Great place to stay. Hotel was renovating the foyer but I was out all day each day so it didn't affect me one bit.Payed twice the money for a hotel in NY and got nowhere […] near the facilities and quality of the room. Leer más

first of all they should inform all guest that work is currently going on. my room on the first floor was very damp had bugs flying around and a few other bugs in the corner of the room which looked like a vacuum never touched the carpet. the drainplug in the tub was actually not in the drain of the tub but sitting on the corner of the tub was told […] they remove the drain plugs when they clean the tub. also the furniture was so cheap looking and banged up and would'nt even recommend it for some kids dorm room. Leer más

I made reservation and call ahead to request the baby crib. the guest service was handle the matter nicely on the phone promise the crib will be ready when we get there. But when we got to the room it not there. so we have to call again. the crib arrived not too long after. we also have to request for more towel since there is only one single towel […] available (no wash cloth, no bath rug. either) seem like the house keeper didn't complete the job before hand. otherwise the room is update and clean. the renovation that was going on in the lobby didn't bother us. Breakfast at the restaurant was decent, better than expected. Leer más

comfortable room, wonderfully refreshing shower, quiet environment........... a pleasurable experience

My wife and I moved from Lawnguylyn 7years ago so we know the cost of visiting can be extreme. This hotel was perfect for our visit very clean friendly staff and priced right.

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hotel was under renovation beds were hard hotel resturant was very disappointing atmosphere was lacking

Could have used another waste basket. I asked for lights to be changed and did not happern

The hotel is comfortable, but it is too close to highway. It's noisy at night.When I arrived at Hotel, I didn't have room key due to machine out of function. It is inconvenience for me to in/out of my room.

The hotel was conveniently located and easy to get to right off the expressway. The cost was $50 cheaper than most around. The front desk clerk was friendly and quick. The room was okay. The window did not have a view of the outside at all. We were looking at an inner banquet room & hallway. There was a belt left behind from a prior guest on the desk […] chair, which concerned me. How well was my room cleaned? The bathroom was clean but did not have a toilet paper holder. the paper was sitting on the back of the toilet. Overall the stay was sufficient for our needs. We were staying overnight to visit a local college. Leer más

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I writing the truth because you asked! The bed was comfortable, sheets were clean. bathroom was not! toilet did not flush well and leaked, 3 of 4 lights were out over sink could not see to shave! exhaust did not work in bathroom.. as I was leaving I am not sure the type of bug but killed 2 crawling on the desk top. thought to be more like a ROACH type. […] I had to take all my luggage outside and shake everything out including my luggage. So I guess my stay was memorable in a bad way! Leer más

This hotel was clean and inviting after a long day of travel. We were there only overnight so did not avail ourselves of any ammenities or the restaurant. But that nice clean bed, and clean white towels sure were welcome that night. Oh, they also give each guest some lavender linen spray, ear plugs and an eye mask. How nice is that? BTW we didn't need […] the mask or earplugs but that spray was lovely. Leer más

Room was sufficient as we only stayed 1 night. There was a roach in our room and the person at the desk was non-reactive. Otherwise, gym and breakfast were fine

We were very happy with the room. We were disappointed however that the rate that we got thru Hotels.com did not included the free breakfast in the morning.

One of the best hotels I've stayed in for long time room was clean beds were very compfortable. We were luckly to get this room all the hotels in the area were fully booked. Staff were very hospitable. A full breakfast is served at a reasonable price. They also seved luch and dinner. All in all my family had a great time here. A great hotel would definately […] stay there again. Leer más

The hotel is quite old but everything is functional and there one can find all the comfort. I had some troubles with my internet connection (could be because of my laptop settings) but nothing bad beyond this. The staff is helpful. A very nice thing is that the hotel provides a free of charge shuttle service (at request) to the important places around […] the hotel. I think the hotel could work a bit more on the breakfast menu. While I was there this was limited to very few basic items. In summary, I enjoyed the stay there and I recommend it. Leer más

Great hotel, will definitely be back again.

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Requested a King Size bed........did not get.....asked about it was told since booked thru Hotel.com this was the room booked at our rate.....to get King the rate would be higher. Turn on light upon entry and lights would not go on.......Bathroom bulbs...two were working and two were not. Tub drain stopper was not in working order. Only staying one […] nite we did not report this to management. People at desk were polite and informative...... Leer más

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The room was spotless. The friendliness of the staff was great. Once in our room we received a welcome phone call. That meant a lot. We would definitely stay here again and would recommend it to our friends.

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I did not use any of the hotel services, jst slept there. hotel was fine. good hot water, clean room and shower

I enjoyed the food and the room but when we were sleeping about 1am the fire alarm went of. When we realized that there was no fire we went back inside. We were tired and wet, it was raining outside. Then when we fell back to sleep the fire alarm went of again. it went of every 2 hour, finally at 4am we got made and packed up our stuff and left. That […] not what I wanted to be doing at 4am. So we didn't get to finish our stay, we just wanted to go home so we can go back to sleep. Leer más

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I am moving to the Central Long Island area and chose the Crown Plaza for our one night in the area. It is RIGHT NEXT to the L.I.E. and the windows are not well insulated. Traffic could very easily be heard. At check in, I was given a room with two double beds, when I had requested a king. Went back down to the check in desk and this was resolved immediately. […] The room was okay... large LCD television and a relatively comfortable bed. Didn't get a chance to check out the hotel restaurant / bar, but it looked to be average. Overall, a good place to stay if you're traveling through, but nothing to write home about. Leer más

Nice hotel with very reasonable rates. Rooms were huge (and clean!) and service was friendly. Unfortunately, the Sleep Number beds in the room were broken, so they were a bit soft. Other than that can't complain at all.