Primm Valley Resort & Casino

I came across a problem in my room.I expressed my frustration to the front desk and followed up with an email to their customer service when I retured. I did not receive an apology or confirmation of receipt - or any follow-up from them. Disappointed with the customer service. BTW - the beds were really comfortable - one of the best I've ever slept […] in. Leer más

MY WIFE AND I STAY HERE EVERY YEAR THIS IS OUR OASIS IN HE MIDDLE OF THE DESERT AWAY FROM ALL THE HUSLTE AND BUSTLE OF THE STRIP WE WILL BE BACK

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The rooms are remodeled and look nice. I love to play at Primm better than Vegas.

enjoyed our stay and plan to com back out soon, food services were very good,starbucks on site, mall to shop and convenience to other hotels was great/monarail and shuttle service fast and pleasant.only down fall was room was extremely far from casino, long walk to and from room for someone with pacemaker. will certainly ask for a room close to casino […] next time,didn't know lay out of hotel rooms when I booked it, Leer más

What we appreciated was that the room was clean, quiet and very comfortable, and that we were able to find good food at the buffet near the lobby. Also, we found staff at the buffet to be professional and courteous. We also enjoyed the view looking out at the mountains and the desert in the morning sun. We hope the hotel management considers the beauty […] and health of the surrounding natural environment now and going forward in all decisions regarding use of natural resources. Leer más

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The complex is in the throws of changing ownership from Terribles to another company and the morale of staff was pretty low, with several requests having to be made to have the room cleaned, in fact on the last day it wasn't cleaned at all. From Monday to Thursday all of the Buffets on the 3 hotel complex were closed, leaving just one Coffee shop at […] Primm Valley being the only place open for breakfast. Which was another poor state of affairs. We've stayed here before and been very pleased with the service, but not on this occasion! Leer más

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I woud not recommend this hotel to stay unless necessary.

It was just okay. The room was clean. The restuarant gave good portions on there meals.

Unimpressed. Housekeeping did not once enter the room.

The hotel is very run down and smells dirty. We didn't feel safe there and felt like we were staying in a ghetto. We wished we had continued driving 100 miles to the next town.

for a few more dollars i was very happy i stood a primm valley ,vs bufflo bills bed were great staff helpful and even nice people in the hotel two my boys love the pool and bufflo bill for game .

Cockroaches, light fixtures malfunction, plumbing is falling out of the walls, light plates are crooked/unsafe, noisy, horrible artificial air-freshner pumped in to the room....GO TO MESQUITE!

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There Registration clerk Maggie was most helpful, she helped me bring in my luggage as my husband is handicapped ,she also got us a room on the first floor.

It's cheap, but you get your moneys worth

Made a reservation several weeks in advance and had to try and sleep next to a room that had a wining dog. I checked at the front desck to see if dogs were allowed and was told that they were. No other rooms available. I will not stay again.

Out of three hotel , this by far is the best, but had a dog in the next room

For the price it wasn't bad and doable for one night. The courtyard is nice. The room could be cleaner, but it was a good location for us as we stopped for one night on our way to Disneyland.

been here before .hotel and area have gone down fast. went wed and thurs. NOTHING OPEN. rides attractions restaurants all closed.long lines checking in and out. room was clean but old and in bad shape.wed at 8;00 between 2 casinos only choice for food was mc'donalds ,panda kit. and dennys. ate at buffet thurs (closes at 7;45) worst buffet ever.tried […] various slots never won even small amounts.just sucked all the money till gone.go to vegas .road is wide and newly paved all the way there.only took 20-25 mins longer. Leer más

Charges were made on our account for a deposit on room. Our bank was charged and then credited after we called. We did not use any of the special movies on TV were there one night only. To our understanding those charges would be deleted at check out time, yet they went thru our bank. We have stayed at The M Resort & Casino and paid up to $100.00 deposit […] on our room and that amount has never cleared our bank, it was immediately cleared off at check out time. Leer más

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The hotel was under construction and we were not told. The check in person put us on the bottom floor and did not bother to tell us that contruction was being done on the floor above us. We woke up early in the morning to construction noise from upstairs as well as a fire alarm. Oh and seeing someone elses hair on the bathroom floor tells me that a […] good cleaning was not done. We should have asked for a refund but I am certain we would not have received it. We have stayed here before and got what we expected, but this time.. Yuk! Best part was the steakhouse inside Primm. Very nice and good food. Leer más

it looks much better on the outside than it does on the inside but if you're looking for a cheap place to stay it will do for the night.

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This place is a run-down dump. It's old, not maintained, and dirty place. They allow pets which may be nice for some, but with the paper-thin walls we heard someone's dog barking and whining all night.

The hotel check in had a short line, with only 1 agent, But I still had a 15 minute wait. When we got to the room, we found only 2 bath towels, but 4 of us checked in. I called room service, who said they would bring more towels. They never showed up. The shower had either all hot or all cold water, no warm. The roll in bed we received would not stay […] up, and my son had to sleep on the floor. Leer más

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if you are easy to please you will be easily pleased

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Don't stay here unless you are a smoker with low comfort expectations!

A perfect place to stay on the way in or out of Las Vegas for LA or San Diego. It's about 45 mins outside of Las Vegas. Rooms are cheap but quiet nice.

At best the Primm Valley Resort is convienent if you dont want to stay in Vegas and you are on your way to Cali. Thats where any such accolades stop. Chek in= nightmare Rooms= unsecure and Bates Motelish Personel= Zombie Like. Wait, I described a horror flick! Oh, sorry. I forgot that the non-smokig room must have been dedicated to non-smoking just […] before we checked in. Other than that we loved it. Leer más

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they really need all the business they can get....total Ghost town ...sad time signs of how bad our economy is hurting. Stay here and help keep them open, the rooms are clean, safe, great location, and PET friendly... tell all your friends make it a reunion at Primm Valley go to Hotel.com and book now for spring break!!

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We needed to stay on our way to California, the reviews looked average. We were pleasantly surprised, the room was very nice, close to the casino, only concern is that the carpet was not vacuumed. The buffet was simple. The gambling was fun.

I think we had the oldest room in the hotel. We went into our room and the light switches didn't turn on the lights in the main room area. We had to go to every lamp and turn them on which was a big hassel. Also, when we went to shower there wasn't any soap or shampoo given. When we tried to wash our hands, the same result no soap. We ending up using […] my wives shampoo for soap. Good thing we only staid one night as we were passing through. Leer más

100% I will stay here again. friendly staff. Fun casino and right next to the shops and a Starbucks. Basically I need nothing more. Clean room. Great value! I will be back!!

You can't beat a cheap room! The room was clean, didn't smell & I wasn't afraid of getting bedbugs! The bathroom was clean, no mold in shower or stale smell. The casino was clean and staff friendly. I stay in Vegas all the time but decided to stop at stateline because it was pretty late. Would totally stay there again. The outlet mall attached to the […] casino/hotel ROCKS! Leer más

BAD EXPERIENCE OUR HOTEL ROOM WAS FLOODED WHEN WE ARRIVED IN OUR ROOM. THE MANAGER DIDN'T APOLIGIZE ABOUT THE ICCIDENT. THEY DON'T CARE AT PRIMMS VALLEY, NEVADA.

THIS IS THE HOTEL TO STAY IF YOU ARE IN A BUDGET. YOU GET WHAT YOU PAY FOR. WE ONLY STOOD HERE FOR A 2HR NAP SINCE THE DRIVE BACK TO LA WAS REALLY CRAZY...IT TOOK US 2HRS FM VEGAS TO STATE LINE. SO WE DECIDED TO REST FOR A WHILE . THE ONLY THING I DIDNT LIKE IS THAT YOU WERE ABLE TO HEAR EVERYTHING....STARTING WITH THE PEOPLE THAT WERE PASSING BY ALONG […] WITH THE PEOPLE RIGHT ON TOP OF US...YOU CAN CLEARLY HEAR THEIR TV AND TALKING...MUCH REST.... Leer más

Primm Valley Resort property.....We were assigned a newly remodeled room, and it was quite nice, very nicely upgraded with flat panel TV, very very comfy luxury mattress too, wow, best I've ever slept on, all new furnishings, and even a modern high-end single serving gourmet coffee maker, great brewed coffee....I must say, very nice, try um out.

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as i had explain the moment I walk in nothing but problems with front dest peple at the tabels and the boss fron the table were wonderfull even you cleaning people were good but front desk HORRIBLE

Our room was way too far from casino entrance. The room rate at Buffalo Bill's was a better deal. At Primm Valley Resort, it was double that rate. On the plus side, 'Housekeeping' service was excellent. Our room was clean and comfortable. The food and service at the cafe is excellent. I would recommend this hotel to others. However, all clerks at the […] front desk should be trained on how to print out the final receipt at checkout time. Leer más

Our room at Primm was comfortable. Loved shopping at the outlets. Enjoyed the food and restaurants. Employees were very friendly! I would stay there again!