Hilton Brighton Metropole

Have stayed there a few times and it has been fine, but, this time we were put on the sixth floor (I can't travel in lifts) and we were right above a cooling unit, which ran all night long and disturbed my sleep (thank goodness I had some ear plugs!). Having said that the hotel is very nice, the bar was open late, and I would definitely go there ag […] ain. Leer más

Hotel was very impressive, Staff were courteous, room was clean but we were alocated where there is onging repair outside the building cant open the curtain during the day as the workers can see us inside the room, there was no direct access from the car park,Gym was too small, airconditioning not working no exhaust, pool sauna, steam room and jacuzi […] are well maintained, nice buffet breakfast, dinner was superb,walking distance from the shopping center and Brighton Center.... Leer más

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Just had such a lovely 24 hours spacious room,lovely bathroom,wonderful leisurely breakfast,polite friendly staff in all departments.

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We stayed in the hotel during Christmas holidays. Location is perfect at the sea front. Room was spacious, everything nice and clean. Certainly one can see that the hotel rooms were not upgraded in terms of equipment for a long time, but every appliance functioned perfectly. Staff was very friendly and helpful. Hotel is family friendly.

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Wife unavailable. Unacceptable

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not bad - but for some reason i had a room made for someone disabled, complete with a zimmer frame in the bathroom!

The hotel staff were very friendly and very helpful, the location of the hotel is on the seafront and 5 minute walk to the shops, so very well located in Brighton. The breakfast was very good.

This was supposedly a four star hotel. It was a shocker. The room was very small and absolutely the bare minimum that you might expect from say a two or three star hotel. Very tacky and cheap looking as well as old. On check-in my room had the bed made and the bedroom appeared tidied, but it still had someone elses dirty towels all over the bathroom […] floor. On closer inspection the bedroom also had rubbish from the previous occupant on the floor. No airconditioning and a horibly creaky cheap old bed made for a really bad nights sleep. I have slept in some bad hotels but this was the worst for a very long time! Leer más

Lovely hotel, great rooms and fab breakfast

Is was a great place to stay, we had booked only one night stay but got to Brighton early and asked if we could have 2 nights and it was no hassles at all. All the staff were very friendly and very helpful, especailly one young man at the Conceirge desk. Parking on the premises is a little expensive but not much parking anywhere on the streets, so it […] was worth it. Everything is in walking distance so there is no need to take the car around the city. Breakfast was beautiful and very reasonable as it had everything from toast to freshly cooked eggs to waffles and fruit. Leer más

I thought I was staying in one of the best hotels in Brighton but what a disappointment. Three of the four rooms booked were something out of the eighties and I don't think painted since then. I'm not sure how they have kept four stars other then they are going through a refurbishment. I would recommend that you insist on a new refurbished room if you […] want to stay. Leer más

Stayed with a group of friends for 2 nights. Very convenient location, on the waterfront, close to all the bars and restaurants and shopping area. Breakfast was delicious with a great selection of cold cuts, cheeses fruits etc. Bartenders and waiting staff very pleasant and friendly with lots of local knowledge. If I ever return to Brighton, this is […] where I want to stay! Leer más

The hotel was close to all the main attaction, right across from the a very busy road from sea. Getting to the hotel was not easy, if you are self driving. We found the Hotel was not up to cost we had to pay. we stayed in our rooms the minimum time possible, becaus of the heat, in our room. Our section of the hotel was under resteration, so we had […] no ventilation, non at all. we met other guest and they all said the same. we did complain , they offered to change rooms, but we did say no, so its our fault, on hind sight we should have taken the offer. but in say so they should not place guist in a section of the hotel when its under reconstruction, and expect them to pay top price, Leer más

We loved Brighton and the Metropole is conveniently located. They've done lots of work to the common areas of the hotel but on our first night our rooms were on the first floor -- which is really the basement. Our kids room was fair, but my wife and I got the room designed for handicapped guests. It wasn't fit for anyone - able-bodied or not. The view […] was of pigeon poop and the room smelled. There was almost no furniture or decoration. The hotel was booked the first night so we were stuck - but they moved us to the second floor on our second night and the rooms were much better Leer más

The staff are particularly well-trained, polite and helpful. Only gripe is the exorbitant charge for WIFI where most hotels nowadays offer this service free.

We booked family rooms but they are very small with lack of wardrode and drawer facility for 3/4 people in a room. The double bed one of the legs was very loose but it survived our stay. The fridge did not work which they were aware of because it was empty, the air conditioning was not functioning properly. To top it all off we have scaffolding outside […] the windows on that side of the hotel and the workmen came at 8 a.m. The food was good as was the swimming facilities.and service from the staff. Leer más

Up graded to a double on arrival (Booked Single). Room above kitchens so constant fan noice & TV was out of order. Asked to be moved. Someone eventually came (30 mins later) & moved me to a very small single on the top floor & not the double that I was offered at reception. Carpark was expensive at £16 even though barrier was broken & people where parking […] for FREE!!! Leer más

I stayed in this hotel for two days, the staff are excellent. However, I did have a number of issues: The hotel air-conditioning wasn't great and at times was too warm in the room to sleep. When eating at breakfast there was mould on the bread, which all we got was an appology. The swimming pool was out of action and we were not told until the end […] of our stay that they would have paid for us to go to another pool plus the taxi. I doubt I will book this hotel again. Leer más

Nice hotel in great location on the front in Brighton. The room was large and comfy and breakfast was very nice. My only gripe was being charged a lot for 24 hrs internet accesss, the cost of drinks in the bar and the cost of parking in the car park Otherwsie the staff were helpful and did their best to make it a pleasurable stay

I HAD A BAD EXPERIENCE WITH THE CONCIERGE WHO MADE DECISIONS THAT I DID NOT ASKED AND AFTER ALL I DECIDED NOT TO USE ANYMORE HIS SERVICE AND TRYED BY MYSELF TO GET THE INFORMATION I REQUIRED

The reception was cluttered with people around the desks and it was unclear as to what system they were following. There should have been a member of staff in charge as it turned out that most of them were not in a line at all as there were vacant reception desks. I was offered an upgrade to a double room for £20 which was rather strange as it was obvious […] I was on my own. The single room was very pleasant; actually with a double bed pushed into the corner. I was pleased they had provided an extension lead which made it easy to plug in my charger, etc. There was no view from the windows and there were net curtains which hid the eyesore. The room had 2 windows and it was very hot so I tried to open them for some air. I managed to open one window by about 6 inches but the other one wouldn't budge. I couldn't see a temp control or A/C in the room. There were tea/coffee makings provided. There was also a bottle of water on the tray with a price tag of £3.95 which seemed outrageous to me. I thought I might buy some nuts from the mini bar but the door didn't open. The breakfast arrangement worked well with the dining room leading off Reception. Most tables had a sea view and a newspaper was on offer. The breakfast was buffet style and there was a choice. The hot food in the containers looked pretty unappetising but there was plenty of cereal, yoghurt, fruit, bread and one stand had someone frying eggs and pancakes on a griddle. The bathroom in the room needed updating. There was only one light over the sink; the sink itself was damaged, though functional. The bath taps were very stiff and difficult to turn and the shower had no markings to show hot/cold. I would stay there again but only if I got a really good price. Leer más

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The price is like 4 stars, the hotel worst than bed & breakfast

Only had one night stay but the room was lovely only problem was no sea view the breakfast was first class could not have been better. overall a very enjoyable stay would use this hotel everytime . John

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Service was exemplary. Bar and Dining areas and foyer are beautifully done out, very smart. Only downside was the bathroom - bath panels look like they're made out of cardboard, old & mis-matched tiles, marks and stickers all over bathroom fixtures - look over twenty years old and in desperate need of a re-fit. Expected more at the price paid.

Brilliant location and nice interior in reception, bar etc, car park underneath is very handy too and good price for hotel customers but the room was well in need of a total refurb as was the bathroom which was very tired and outdated, the lighting in the room was poor and the wallpaper pealing, the in room Internet also did not work but there was free […] wi fi in the bar. Despite this the room was clean and the staff very polite - room fine for a one night stay but no longer, would have expected better from Hilton Leer más

Hotel facilties & staff excellent. Room was let down by bathroom which was not clean, broken tiles, dirty grout & didn't reflect the overall standard of the hotel.

We had a fantastic stay in this hotel- the location was very central. The room was very comfortable and clean. The breakfast had every choice including a chef who cooks in front of you if requested. The staff were all great.

Great venue if you are attending an event at the Brighton Centre. Right on the sea front it is easy to walk to the Lanes or stroll along the front.

Excellent service, excellent 3 course dinner at a decent price, lovely swimming pool and an excellent room. It is close to the pier as well. I cannot fault the hotel in anyway

Lovely hotel on the seafront and very central to all Brighton's amenities and sights. Only complaint was that the hotel had clearly overbooked. Every single couple in our very large party, all booked in for a wedding, had trouble getting the room they had already booked and, more importantly, paid for months ago. It may have been Easter Weekend but […] all of us had booked our rooms by last December so expected better. No complaints about the hotel itself - it has a great pool and spa area, the buffet breakfast was first rate and the bar relaxed, tho be warned, its prices are hefty. Leer más

The hotel and staff where nice on my visist. The only problem was the pasta night and the bathrom. The shower leeked and got the floor wet when u went in. Plus the spog lights did not work, so the room was either dark or very bright with the big lights on.

nice room but very hot only one window would open fully and air con not very good, its a shame the fridge was locked and could only be used if you wanted to have drinks from the mini bar, most hotels ive been in let you use the fridge espescially as it was a warm weekend and room very hot, Otherwise an enjoyable stay and staff worked well as the hotel […] was very full Leer más

Old fashioned hotel needing updating. Only 2 mins.from the Conference Centre and opposite the beach. 15 mins. walk uphill to the rail station. Otherwise there is no reason to come to this hotel ( or indeed to Brighton ) Breakfast is well cooked and plentiful.I had a fixed priceset evening meal which was good value and well cooked. The hotel is economising […] on soap but one can ask reception for more toiletories. I got a half price deal; good value at that price. Leer más

I had an excellent special-offer price for my stay at this hotel, which is very near the conference centre. It was a very small single room, but comfortable with en suite, and all the usual etras. Good facilities available, and generous buffet breakfast

Decent hotel with great breakfast bit of a delay at check in as reception is not very wide.

Good hotel, good location. Really good sized room (compared to a recent stay at another large Brighton hotel). Staff friendly and helpful. Breakfast excellent.

In my previous experience with Hilton hotels around the world, I always felt that my it always was good value for money. Not at the Hilton Metropole in Brighton. The rooms were dark and small, some of the double bedrooms (I booked 3) had the bed to one side of the room, with only space for one single bedside table. The bathrooms were dark and in need […] of a revamp; the walls had old screw holes in places, the bath were chipped and the shower wasn´t powerfull enough to wash your hair. The aircon was loud and the room decoration was outdated. The blinds didn't blocked the light in the morning and the room door (and bathroom) were so old that only closed with a big push. One of the kettles in the bedroom didn't work and although we reported this to reception, the next morning was still not working. The swimming pool looked really good, but then it was full of kids even after 7pm (no restrictions for kids after 6pm like in many hotels). The water was impossible to dive in, as the clorine was so heavy that it was not possible to see through the goggles under water! The sauna only hold room for 6 people (if you are not fat!) and the jacuzzi... well, it was 5 minutes on and then you had to wait 12 minutes for it to start again! so the queue didn't make the experience very relaxing! The staff in the swimming pool area wasn't very helpful at all when we reported a missing key that had fell from the safety pin that was meant to hold it, so they just kept the money from the locker without explaining any further! If you would like a Hilton experience, don't book this hotel, because it is not "Hilton standard", you better book the next door for a much better experience. Leer más

Enjoyed our stay would definitely stay again. Everything was excellent, especially the breakfast. Our only complaints would be slow check in and out and our room was on the warm side and we couldn't find any controls to turn it down.

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I attended a swimming pool exhibition at the Hotel, and as an expert in pool water quality, I have to say that the smell of chlorine and nitrogen trichloride in the pool and the hotel building were off-the-scale. The pool water treatment system needs a major refurb, and the staff need to be adquately trained. If you can still smell the chlorine after […] 1 minute, then the pool is not safe to use. Leer más