Hilton Newark Airport

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bad service; totally non-caring; strictly a bed and pay proposition

Hotel was clean and conveniently located but was on the edge of the bricks. The people at the desk and particularly the shuttle were very helpful and well mannered. The hotel manager (at least I think) was a bit rude to us and asked if we were drinking (on new years eve) but otherwise a pleasant stay.

I was in town for the New Years celebration and I did not want to pay an arm and a leg for a hotel. So I decided to go across to Jersey...a bit skeptical but it worked out perfectly. The room was clean and the staff was very friendly. Very close to the train station, shopping mall and airport.

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I liked the hotel but the people that worked there were are rude and talk to their guests like they are idiots. For example- We were told that they would hold a "complimentary" $50 on my credit card until I check out and it could take up to 3 days for it to be released. When I checked out, I asked for a reciept to show that I wasn't charged anything […] and the disrespectful clerk handed me a blank piece of paper. She said, 'We didn't charge you so this is all I can give you'. Needless to say I didn't get my money back until 10 days later. They are another one of those places who talk to their customers as the typical "tourists". That's not cool. But the rooms were nice. Leer más

I've traveled in and out of Newark a number of times, and in my experience the ONLY airport hotel in Newark that maintains consistent quality service, dining, cleanliness, and travel convenience is the Hilton. They offer a convenient shuttle to and from the airport, parking while you're gone, very fine food and a great bar staff, and the rooms are always […] clean and comfy. Leer más

It will be nice to have an hourly shuttle to newark penn station for low price available. For easy access to new york

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Hotel was fine and convenient but the shuttle in the evening was absurdly late. we waited for 50 minutes after being told the shuttle had left the hotel 5 minutes ago. the hotel was less than 3 miles from the airport.

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We stopped in here for a night's rest on our way from Toronto to SXM. I was very pleased with the hotel shuttle which was prompt and the ride was about 5mins. Hotel was great, staff were friendly, and the restaurant had great quesadillas.

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Early flight out of EWR. 5 minute ride to airport. Shuttle leaves every 20 minutes. Very convenient. Needed a few toiletries that we forgot and the front desk was very helpful. Room very clean and comfortable.

very good experience. Shuttle picks up guests at airport for the short ride to hotel. nice spacious rooms,with comfortable furniture. Restaurant, even though a bit pricey, was excellent. Very good service from all the staff. Would recommend anytime.

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I will start with a small disclaimer, which is that we stayed at this property for a visit in NYC, which is obviously still a few miles (or train stops) away. So some comments below are influenced by that context. Overall, the hotel experience was quite pleasant. We were told they were planning to do a renovation of the property starting January 2012 […] and despite the fact that our room was not renovated it was really quite nice. The service at the front desk was fine, albeit nothing outstanding in any way. One very unfortunate thing that happened was that a personal item of little financial value but lots of sentimental value got accidentally sent out with the bed sheets. It was a real *pain* to try to get that back - it took literally more than 10 phone calls to different places - and the hotel did not even offer any reimbursement for our time or our personal experience. I would have expected more because this was a careless mistake by the maids and not us - I do not expect negative retributions for them, other than a reminder to be more careful perhaps, but I would expect some form of compensation (e.g., a breakfast coupon, a free night). Since we have a GPS getting there was fine; otherwise, the area is not "intuitive" for navigation. We stayed there to go to NYC so we had to drive to Newark Penn Station or the Secaucus junction - either one has relatively hefty parking fees plus moderate train fees. So if you are planning to go to NYC you would have to calculate (a) parking costs at the hotel, (b) parking costs at the train stations, (c) return train fare. We had such a low hotel rate for this property that the stay was worth it despite all of those "little" costs, but I would not choose the hotel for a NYC visit otherwise. However, if you are going to the airport it is obviously a fantastic location! So, overall, the hotel is a great choice for travel to and from Newark airport and an acceptable choice for a trip to NYC under certain conditions. The service Leer más

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The hotel is clean and modern with spacious rooms. Our experience there will encourage us to try other Hilton properties in the future. Our one complaint would be that the in-house restaurant (the "Newarker") was absurdly expensive. There is a Perkins restaurant just a few blocks away, as well as a McDonalds and others. Don't pay $28 for a mediocre […] hotel entree, or $10 for a glass of wine. Just eat offsite instead. Leer más

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The overall hotel experience was great. However, information about the airport shuttle was extremely frustrating - we called multiple times and were given assurance we were in the right place at the right time for a pick up. Finally determined from airport personnel that we were in fact in the wrong place and needed to take a train to a remote location […] in the airport for a pick up. Its obvious hotel personnel have no idea how that works. Bottom line is we lost 2 hours of sleep on an already short night with toddlers. The hotel itself was very nice and the staff was efficient. Leer más

I don't know how they do it, but you can't hear a single airplane. This hotel was super convenient to the airport and the airport train station, and the price was very reasonable. Would definitely stay there again.

this place is close to the airport and downtown Newark

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The room was OK for one night, the bed was very comfortable but the bathroom needed attention. On departure, the front desk clerk barely made eye contact and seemed pained that I had asked a question. She started typing on her keyboard and never looked up again. Some training in dealing with customers would help. The shuttle was nice but there was a […] 30 minute wait to catch it. Leer más

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Good stay - quick pick-up from the airport via shuttle bus. Quiet. Great pool - very warm!

We were exhausted from the flight with two small children. I asked for a crib in our room ASAP and it was waiting for us as we exited the elevator! We ordered a meal to eat in our room - totally excited to have PB&J for the kids - and our meals were fantastic as well. The girl taking our food order was so nice and helpful! The only glitch we had was […] transportation to the hotel from the airport. Shuttle was supposed to run every 20 minutes and we waited about 45 for one to show up. Leer más

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I was exhausted after flying 10 hours and having to make another flight in six hours. The staff at the hotel were lovely and caring. The shuttle ran ontime and when you are making a three am flight that is important. I found the room to be very clean, quite and comfortable, so much so I am booking myself in again upon my return and turn around flights. […] Also my rate was unbelievable! Leer más

Flew in a day early and stayed here overnight before leaving on a cruise out of NY the next day. Hotel was conveniently located to Newark Aprt. The Hilton Shuttle picked us up promptly for the approx 10minute drive to Hotel.. . Hotel was very pretty, very clearn, room and bed were clean and comfortable. Food in the restaurant was good. Staff was friendly […] Nice big flat screen TV in room, designer brand toiletetries. I would stay here again! Leer más

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I stayed here with my boyfriend 9/17/11. The hotel and room was very clean and I have to admit I really enjoyed my stay here. The bed was so comfortable....the only thing that was slightly annoying was the fact that you had to pay for parking. Thank goodness I brought my ticket inside for validation or else I would have been paying $17.00 for the inside […] garage. I heard the outside one was $12.00. The hotel validated it for $10.00 but I'm still surprised that parking was not free. I would still stay here again because overall the experience was a good one. Leer más

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You can get a free bus from the airport to hotel, you can use this free bus to then get back to the airport and use the air train intoi NY. Great value at $12.50 each way (Cab will cost you around $65.00) Train only takes 30 mins.

It was a little tricky to find. They charged you for parking and Internet. The outside parking is cheaper than the garage. No comment on the breakfast, since we missed it. The room was clean and the service was very good.

The shuttle service from the airport was a little slow, but other than that the hotel was very prompt with everything else. Check in was quick and smooth. Nice facility. Very conveniently located near the Newark Airport. We would stay there again.

I stayed at this hotel the weekend of 9 -09 to 9-11 and everything about this hotel was amazing!! The food the bar the location! Especially the pool and spa area. 5 minutes away from a huge outlet mall.

Nothing bad at this hotel, nothing stands out either. The rooms could use an update especially the bathrooms. Water pressure on the 7th floor was weak. The food in the restaurant was fair at best, although room service was very prompt.