Delta Chelsea Hotel

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Very nice hotel, good location. I was surprised to see a small tube type T.V. not a 32" flat screen T.V.. Otherwise a good stay.

Great location and we got a good deal. But the room is a little out dated and te bathroom was small. It's really good if your willing to upgrade your room. But it's hard to beat this location....

Too much construction around the hotel made it difficult to enter and rooms seemed too old. Washroom felt unclean.

Public areas are much nicer than the rooms themselves. The furnishings are a bit dated and are somewhat worn. One light didn't work until service person replaced the switch, otherwise lighting was fine. Amenities in bathroom were excellent. Room size was smallish but acceptable for a city hotel.

Had a nice stay, no complaints

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The bed and pillows were extreamly comfortable as far as hotels go. beautiful lobby. Delicious resturants and offered a variety of price points and genres of resturants. The only negative was in the bathroom of our room, the towel bars were not very well attached to the walls. They were hanging loosely on the wall by screws. We let the front desk know […] when we checked out and were assured that is would be repaired. Leer más

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Convenient but hotel staff needs to learn how to give proper customer service to patrons. Parking scenario a mess in terms of times and cost.

This hotel is conveniently located close to the The Bay Center downtown. However, the quality of the room and the service at the front desk are not up to the standards you would expect. Furthermore, nobody tells you how the parking system works because I didn't know until after I checked out that there are parking cut off times as to what qualifies […] as a day. I thought the one day parking fee is from when you come into the parking garage (ex let's say 5PM) until the next day at 5PM. Well, my friends this is not the case because the one day parking fee applies from 2PM to 2PM the next day. Also, the fee for parking is quite expensive in my opinion. As for going to the pool, the hotel doesn't provide any bathrobes or large towels to cover yourself if you want to go to the pool. Finally, the front desk staff weren't very friendly at all and the rooms were kind of small compared to other hotels I stayed at in the vicinity. Leer más

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We stayed two nights. Selected this hotel because it was close to the events we had to attend, and also because they had a Fall rate special on. We've stayed at several Deltas in different locations in the past. Nice hotel, what one expects from a Delta, but certainly not the best in the chain. Parking for two nights cost over $55 with taxes on top […] of the room rate. The bars were nice, but the one restaurant we used was normal, so we opted to go to other, close-by establisments to eat after the first visit. When we first occupied the room, the toilet all but overflowed. We called and it was promptly fixed. Perhaps the previous occupants never reported it. No internet access in your room unless you paid for it. In this day and age - that's ridiculous! I've stayed at many hotels in the last 3 years and this is the first I've had to pay for internet access in my room. You had access downstairs in the public areas, but still, this is not right. Many of those previous hotels and MOTELS were lesser rated chains, and we never once had to pay for room internet access. C'mon Delta - get with it!! The TV was another issue as well. For the price we paid, you'd think the basic cable signal to the TV would be better than what we got. Several channels were very weak and full of noise (Ghosty). Not good for a top flight hotel. Never tried any pay-per-view channels. The Green elevators were quite slow. It seemed we were waiting a long time for a car, even at night. Check-out time was a 15 minute+ wait. All-in-all a nice place, close to downtown, but even for the sale price, I've stayed at better for less. I have no quarrel with any of the staff - they were very nice and courteous. If you can tolerate the parking fees, and put up with the TV signal, don't mind a run-of-the-mill restaurant, and don't mind paying for room internet access in this day and age, then I recommend it. If you want five-star service and amenities, then best seek another location. Leer más

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I always stay at the Delta. It's clean, convenient, and the staff are courteous and helpful. Still shocked that the Delta doesn't have wireless internet connections throughout the building. This likley will mean that I have to change hotel choices in the future ... unfortunately.

Large hotel but welcoming. Most guests appeared to be on business or visiting nearby hospitals. Room good, clean but nothing special - our main complaint was the duvets were thin and lumpy with most of the filling at the bottom - the replacement duvet was the same - this is a laundering problem! Also TVs were old style huge box tv rather than flat screen. […] We tended to eat in Brasserie restaurant as the Garden was more like a canteen but food in both pretty good. Uphosltery throughout the hotel could do with some updating. Kids club welcoming and staff very friendly. Loan of pushchair also very useful service. Pool also good for children. Overall a good choice as fairly central. Some of the streets around hotel a little run-down but not unsafe - this is Canada after all. Leer más

i came in winter to write an exam in Canada, and stayed in Delta hotel, the stay was most comfortable and helped me in studying

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The hotel is in a great location but it is extremely dated, extremely tired and really quite depressing when navigating the maze of corridors to your room. The biggest annoyance was parking; I was guaranteed parking over the phone when booking my room and was subsequently charged $20 upon arrival by the receptionist and provided a card for the parking […] garage. Upon trying to enter the parking garage via a one way street (with 5/6 cars and 10 taxis behind me) I was shocked to realise that the garage was actually 'full', the barriers wouldn't raise and I was literally stuck at the front of the queue with nowhere to go... After rushing back into the hotel for assistance I was advised, along with multiple other couples, that we had been miss-sold parking and that the garage had been full all day. There was no apology or acknowledgment that they had been misleading myself and countless others. I was then advised to scour the local area for independent parking which subsequently cost me 50% more than the hotels facilities. If I had known that parking was not available at the Delta Chelsea, then I would NOT have booked a night there. Leer más

very good service.

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Just loved it..we always stay here when visiting Toronto..perfect!

The staff was great and always willing to help; unfortunately quite a bit of miscommunication went on which led to a lot of frustration. The rooms were nice, but a bit small. Would I recommend this hotel? Not sure. The hotel itself is good, just too many inconsistencies.

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I have been staying at the Chelsea since I was a child going to Sick Kids Hospital. Everything about this hotel is great - location, staff, rooms and restaurants. Hope to stay there again soon!

For the cost per night the Delta Chelsea is poor value. The rooms pale in comparison to other hotels of the same per night rate. Ther need updating from carpets to wallpaper, bathrooms are old and unappealing - really sucked! Whenever possible I would not stay at the Delta Chelsea but rather the Sheraton, Hyatt, or other.

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Stay overnight was fine.However room needed flat screen TV!! Parking too expensive!I left my car for 5 nights while away in USA and was charged over $30/night on returning. To add to the irritation the parking attendant was unable to access my stay and no. days parked as I exited the lot leading to an unnecessary delay un leaving!

Close to everything. Subway, Street Cars, Entertainment, Culture all right around you.

I read several reviews before I arrived and expected a cramped dated room - the bathroom was cramped and in need of renewal but the room itself was comfortable and well maintained - but dated - needs wireless internet - good value for the price and location - will definitely stay there again

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Close to downtown Toronto, the Delta Chelsea provides very pleasant accommodation for travellers. The room was comfortable and clean. The staff were efficient, helpful and courteous. The food court on the ground floor was excellent. For travellers on a budget, this is a good place to stay.

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At the discounted rate we got from Hotels.com this was good value but if we had paid full price I would have been quite disappointed. Personally I prefer smaller hotels over giants like this one. Biggest complaints are that there is no fridge in the room, the TV is not widescreen so most pictures are clipped at the edges and the in-room internet is […] charged at $10.50/day where it is complimentary in most other North American hotels. It is free if you want to go down to the lobby to do your work. For people with a car the parking is $28/day. Leer más

Super stay fun and great pool..the room could have used some updating tub was cracked peeling etc..BUT I will stay there again..thanks

OK but for the price pay a bit more and stay at a real nice hotel. This is IKEA on steroids .... old worn out IKEA cheap furniture. No quality here just cheap. So before you stay remember old would be the key word. Charge for everything so don't forget your pocketbook. Not up to the standard that they profess. People were friendly so hey it was just […] OK. Would I stay again. NO. Leer más

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The pictures are misleading. Small rooms and even smaller bathroom with outdated shower. Only thing positive were the beds which I can say were comfortable but even though they state doubles they seemed much smaller than an actual double bed. AC wasn't working either (was an old a/c unit). I doubt I will ever use the hotel again unless they have a major […] refurbishment. It's close to the shopping centre if you are prepared to walk a few blocks Leer más

It is a very nice hotel , staff are very helpfull. One only problem, for a bilingual country, no french a toll in these hotel. thats bad for french speakers .

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We called Delta directly and asked three very important questions...each question was answered but when we booked and got there we found out all the answers were incorrect. When we went to the manager to explain the situation we were completely disregarded and told basically too bad. The concierge (woman) was very unhelpful and told me to go elsewhere […] if I didn't like it. We will never stay there again nor would we recommend this hotel. Leer más

Good location, close to the subway, shopping, and restaurants. Lots of on site features. Large lobby with comfortable seating and free wi-fi. It was frequently rather hectic and loud, but not unreasonable. Lobby and public spaces were decently maintained, but the room could have used a little refreshing. I have other favored hotels in Toronto, but […] I would certainly stay here again. Leer más

Shabby hotel, noisy construction and the power went out when the hair-dryer went on