Pan Pacific Singapore

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While a little on the pricey side, the Pan Pacific makes up for it with the cleanliness and the great customer service. They even sent us a little cake to say "Happy Anniversary!"

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The pan pacific hotel is very clean and pristine throughout. The staff are very helpful and the rooms have a wonderful view and are modern inside.

My 2-day escapade at Pan Pacific was simply charming and enjoyable. The service was impeccable, as we were offered free drinks on the house and had a fruit basket sent to our room, because we only got to check in at 4pm instead of 3pm as stated. all thanks to Jonathan, the affable PR staff who gave us a wonderufl first impression of the hotel. The rest […] of the hotel staff were friendly, polished and professional in their service. We were given the highest floor available for the executive room, and the view from the balcony was spectacular, especially at night. As expected of a old-school luxury hotel, the decor was a tad dated but comfortable and adequate nevertheless. The bed was really comfy. As part of the executive room booking, we were allowed to go to the cosy Bering Suite for refreshments (high tea, evening drinks), which was lovely. The high-speed WIFI available throughout the entire hotel was a big bonus. Location-wise, the hotel itself is connected to Marina square shopping centre. One can easily explore the other sights around the Marina Bay area i.e. MBS, Esplanade. Downtown area is easily accessible via the subway. All in all, a wonderful stay and I would definitely return again. Highly recommended! Leer más

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The Pan Pacific was a very comfortable and convenient place to stay. The room was comfortable, the breakfast buffet was delicious, and the surrounding marina bay area offered easy access to interesting areas to explore. The lobby is a little non-descript but the pool and surrounding garden area were quite lovely. We look forward to using this hotel […] again in the future. Leer más

The Pan Pacific in Singapore leaves the impression that it used to be one of the best hotels in Singapore. I stayed here for one week in January. Service and rooms could add quite some value by being updated. Still it is one of the better hotels in Singapore. The pool and the Gym are in good condition. The rooms are very spacious. Internet is extremly […] slow. So if you are here for business you should check out how to connect to Internet via some other services. Cleaning could improve. Certainly mistakes can happen but it was quite annoying that my room was not cleaned at all on the last day. Also annoying was the fact that the door did not shut and I found the room twice with open door after the room service left the room and did not carefully close the door. In terms of service it was quite surprising that they did not even apologize at check out. In general, still a good hotel. In terms of service I had some better experience in Singapore with other hotels. Leer más

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We were upgraded to Harbour View Room and it gave us an amazing sight of the Marina Bay Sands. The room was located on the 25th Floor and absolutely perfect for couples. Worth every penny of the amount we paid.

I booked a room at the Pan Pacific using a hotel deal website and was really happy with my stay - they placed my boyfriend and I on the 32nd floor. The staff were very friendly, easy to deal with and the room was a reasonable size. Room service was really good - lovely food and generous servings. They also accommodated us having a later check out time […] and offered for us to use the hotel facilities after check out if we wanted to shower. There is several shopping centres across the road, which made the location great as well. I'll definitely stay here again. Leer más

Great location and Great service. Recommend to everybody.

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Walking distance to shopping mall n service is good

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From the moment My wife and I walked in the front door we were impressed by the standard of the staff and the ambiance of the hotel

Excellent Staff .. Balcony room had magnificient view Great location with shopping near

Wonderful hotel, the breakfast is amazing, and the location is perfect in front of Singapore marina. Very very good adresse, and excellent value for money...

Great location, fine hotel beautiful. Unfortunaltly for us, it is a non smoking hotel, yet, our room had a Heavy smoke odor. they did bring up an air purifier. Fine customer service Would recommend to others

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great location, friendly staff, great support if you have any assistance especially when you start to complaint. certainly return to Pan Pacific Singapore for next stay .

Nothing negative to say about the hotel. Great location, friendly staff, comfortable rooms. Will happily come back.

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We had a great stay at this hotel recently. The design is spectacular and it is conveniently close to many shopping areas. The staff were very friendly and helpful throughout. They approached our enquiries in a personalised and professional manner. The unique design of the internal and external 'exposed' elevators afforded us a spectacular view every […] time we travelled to our room. + + My wife misplaced an irreplaceable and valuable gold ring in our room but only realised some hours after we had checked out. The concierge desk promptly initiated a thorough search of the room and located the ring, it was promptly returned to us in the lobby. Thanks to all involved. Leer más

We booked the Pan Pacific for the first night of our holiday and were delighted with the quality of the hotel and the service we received. We took a taxi from the airport and despite the fact that we arrived at 8am we were able to check into our room immediately. Rooms are of a decent size and the bathroom was excellent with both a shower and a bathtub. […] Our only problem was that the toilet hadn't been cleaned but we phoned down and someone came up within minutes to sort it out. The pool area is lovely with plenty of sun loungers, pleasant changing rooms and plenty of towels and water. We swam late in the afternoon as the sun went down and had the pool practically to ourselves. I would definitely stay at the Pan Pacific again and actually much preferred it to the night we spent at Marina Bay Sands! I think it represents good value for money and the attentiveness of the staff meant that our holiday got off to a really great start. Leer más

After arriving from Legends hotel in Ho Chi Min(the best club floor experience ever) this hotel was a bit of a dissapointment . At the 5.30 cocktail hour we were informed that the only cocktail available was a Singapore sling. My wife only drinks Margueritas. OK the lounge manager soon had a marguerita for us and plenty of French champagne for me,so […] I suppose we should not complain. As well as this we were not impressed with the food selection as it did not measure up to the other 5+star hotels in Singapore. Having said this I must say that the service we received was first class. Leer más

The Pan Pacific was a great hotel to stay in. I had never been to Singapore before so I wasnt sure if i was picking the right location or the right hotel. The location was great - right next to the SMRT 04 Promonade line - it was easy to catch a train to most places we wanted to go. It was really close to the Marina Bay Sands where we spent a fair bit […] of time and was only a $4 taxi there. The staff were very helpful at all times. Our room didnt come with breakfast and the cost was $30 plus taxes and services each which was really steep - but we just walked across to the connecting shopping centre every morning and had breakfast in a coffee shop for $25 (for 2 people). Overall i would recommend this hotel to someone looking and would return myself. Leer más

Excellent service, room and pool area and loved our stay highly recommend

We arrived at 6pm to check in and our room was not ready, however they upgraded us to a room with a balcony, but we still had to wait an hour for that. The location of this hotel is great, and if you get a room that faces the Sands, you have a great view of the light show. Easy walking distance to two MRT (subway) stations. The pool here is great as […] well, it was a great place to cool off during the hot midday sun. The room was nice, with a great view. However, the A/C in the room struggled to cool the room down. All of us woke up several times during the night because it was warm, and the A/C was set on it's lowest setting at 20C. The bathroom has a louvered door, meaning it's not a solid door, so bathroom noises are clearly audible in the room. The beds, like most beds in Asia, were very firm. It was a decent stay, but as someone who needs a cool room to sleep, I would not go back. However, if that doesn't bug you, this hotel would be worth a try. Leer más

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If you stay here, you can go in most places in singapore. Link to 3 malls, easy mrt access... Last but not least, it has relliable and honest staff! I left my pouch with my money, Id, n cellphone. I called them 5 hours after I checked out. Thank God, they gave me a ring back with a good news! I got my money and my cellphone back. They even write a report […] and count to the smallest bill. Very impresive! Leer más

Good hotel in the heart of southern shopping district. Great if you a planning to watch F1!!

This hotel was just amazing, the staff were really nice, the room was big and clean and the location just perfect. I loved it and I would definitely go back.

We booked this hotel as final treat on our way back from our honeymoon trip to Australia and paid the extra for the Executive package, and, believe me, it was worth every penny of the extra. We arrived late at night after our flight from Perth and were greeted (by name) at our taxi by a very attractive and immaculately turned out young lady who whisked […] us straight to our room on the 29th floor.By the time she had explained all the facilities of the room to us and made sure we had everything we needed, our luggage, which had been taken from the taxi by a member of the very efficient staff, arrived at our room. As for our room, it was huge, with what must have been a superkingsize (and very comfy) bed, huge tv, beautifully appointed bathroom and even electrically operated blinds and drapes on the picture windows out onto the balcony (one of the many benefits of the Executive package and a real boon to a smoker like myself). The view from our balcony was magical, Merlion bay was laid out in front of us with the backdrop of the lights of Singapore's skyscrapers, off to the left was the Singapore Flyer (like the London Eye) and just a few hundred yards away the brand new Marina Bay Sands Hotel with it's unusual design - we could not possibly have asked for a better view. We had breakfast in the Bering Suite (the Executive lounge) an extensive buffet with great service. You could also have hot drinks and snacks here all day and cocktails (including wine and beer) from 5.30pm to 8.00pm - all part of the Executive package. If you were still hungry after that there were, I think, eight different restaurants within the hotel - we weren't there long enough to get around them all. The hotel was immaculately clean and the staff were always exceptionally smart, helpful and polite, nothing was ever too much trouble for them - we were even given a 'Congratulations' cake on our first morning in the hotel - such attention to detail was typical of this lovely hotel. As soon as you sat Leer más

We were attended to quickly and the service was good. We were offered higher floor that has a better view. The room is spacious & clean. It has many modern gadgets and it would have been better if the bell boy takes the initiative to explain how to work them without being asked. But overall we are satisfied with the service & would return.

this was the first time in Singapore, and it was a great time. The hotel is highly recomended specially after a long flight from the US. I would stay there next time for sure

This was a superb hotel which with an ideal location within the City. Shopping, restauraunts and the MRT were at my doorstep which made my stay all the more pleasant. The staff were very friendly, courteous and helpful. The rooms were spacious and comfortable and I particularly enjoyed the bathroom with the separate shower and bath tub. I highly recommend […] this hotel for anyone visiting Singapore. Leer más

Lovely hotel in a very convenient part of the city with great views all around. Would stay here again and would recommend this hotel to others. Just a 4 for hotel condition as our shower leaked, but after advising hotel staff I am sure it will be rectified.

We arrived at about 6pm and our rooms were not ready due to the late check out of theprevious guest, however this was not a problem as we were upgraded to interconnecting rooms with balconies and given complimentary drinks while we waited. The rooms had a nice view over the bay looking towards the marina bay hotel, you could also see the merlion and […] the singapore flyer. Rooms were well equiped with nice bathrooms there were five of us in two rooms and there was plenty of space. The hotel is well located between two MRT stations and walking distance from the bay and Clarke Quay area, also no distance to Raffles and other sights.It is also linked onto two shopping malls. All in all well located and a nice hotel. We did not eat in the hotel so can not say what the food is like also did not use the pool it looked nice , did use the changing rooms on the day we left however found them to be a bit cramped. I would recomend this hotel. Leer más

Expensive food and drinks, but nice pool area. Bed was a little hard, but room was big.

Enjoyed the stay at this hotel. We were on a high level floor with good view over the Marina district. We could even see the rehearsal for the National Day. Service was helpful & friendly. Pool was good. Found the bed hard. Also as they are doing renovations jack hammers during the afternoon was a good reason to consider not staying at this hotel until […] renovations have finished. Leer más

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Good location if you don't mind walking through the maze of suntec to get to more interesting shopping/eating. The pool was very nice but murky on our third day. The water in the washroom never turned off completely without a vice grip. The bath could not be plugged. The balcony facing the bay was large and spacious. Pricing was a bit high for the […] lack of attention to basic things. In the same area there are other choices but try to get one with a bay-facing balcony. The skyline is good. Leer más

Great hotel. Convenient location. Close to the marina bay area and the MRT station. Very nice staff.

Great hotel, perfect location within walking distance of most stuff, great staff and a very pleasant stay. Very helpful with transfers and with late pickups, etc. Thanks!!

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The hotel is very luxurious and the staff were very helpful. Our room was very clean, spacious and with a lovely bathroom. It is well located to many shopping centres. My only complaint the bed was a little too firm for me.