Hilton Pasadena

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I've had much better experiences at the Sheraton right around the block. My business in town called for me to extend my stay an extra night and I actually packed and moved to the Sheraton.

This hotel is kind of old. I don't like it that they charge $18 more for parking and $10 more for WIFI, but everything else was OK.

I live in Orange County and needed a stay over place since I had gatherings in San Gabriel Valley on Christmas Eve and Christmas Day. I'm so glad I stayed at the Hilton rather than driving all the way back down to OC. Staff was extremely accommodating and hotel very nice and comfortable!

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We arrived late in the evening and our room had adjoining rooms on each side, filled with people we did not know. The people were loud and we could clearly hear the conversations even with the tv on low. No late room service. Thank goodness for the Japanese delivery close by which the hotel does give info and will deliver a menu to your room.

I hate paying for parking,when you pay so uch for hotel

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Everthing at this hotel was nice except the parking. Parking was expensive and you have to park on the upper levels making it very inconveniate for the hotel guests. The attached bank and office building have all the first floors of parking so prepare to go a long way and down stairs if you self park.

I have been a frequent guest at this hotel over the past 12 months but am considering a change. The service has significantly declined from the valet to the front desk to the bar/restaurant. It is as if some internal change has impacted the staff. The absence of smiles, the lost "can do" attitude, the general demeanor of people...however you wish to […] describe it...it is not good. The location is good and the rooms are adequate. There are several hotels in Pasadena that can claim these. I returned because the service staff had an outstanding attitude toward guests. With that lost, it is time to sample the Westin down the street. Leer más

really nice and great place to stay

Easy access to highways, San Gabriel and Monterey Park

Don't forget the parking charges.....these hoteliers are so desperate for revenue that they have the parking charges trumped up....I mean reall\y, 18-20% of the total room cost for my car?!! This somehting I think Hotels.com should negotiate as part of their value proposition. Thanks.

We were visiting Caltech and decided to stay at the Hilton, It was one of the nicer Hiltons I've stayed at, I was pleasantly surprised. The staff was friendly and very helpful. I will definitely stay here again should I need to visit Pasadena.

Room service food was very good- Very nice housekeeping staff- all staff very friendly and accommodating- an overall great stay!

We enjoyed a nice overnight stay at the Pasadena Hilton, good central location if your visiting the northern area of Los Angeles

Great hotel in the centre of Pasadena, the only things wrong with this hotel are the $18 a day parking fee and the $5 minimum charge for use of the internet in the business centre. I also Stayed at the Hilton phoenix where these facilities were free.

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The most pleasant staff and hotel I experienced so far. It beats Marriott in LA! Hands down!

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nice hotel, and comfortable but parking is very expensive

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We were in the hotel for very short time. 6 hours to be precise. But the hotel staff was very helpful and quick. Asked for a baby crib which came in minutes. Concierge was also very helpful. Overall comfortable nights sleep

Plus- The receptionist is very helpful and provide a good service. The Location is good and very close to Pasadena convention center. The price per night is very good. Minuses. The A/C make rattling noise. $18 per night for self parking

Very satisfied with the beauty of the hotel inside, the concierge and checking in was very easy. THe breakfast buffet was wonderful!! Thank-you!

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It had an amazing location. There are restaurants and shops within walking distance from this hotel. It is not far from LAX. The valet, front desk, room service employees were all friendly and did their job well. y It's not a place to relax. During our weekend there were many events going on. The lobby was busy and crowded during the day time hours. But […] for the price it's well worth it. Leer más

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Our first stay was 21 yrs ago for our honeymoon and each time we go back we remember our first stay. Staff is helpful, things are clean and kept up. One thing I did notice was a room service tray in our hallway at 5:30 p.m. was still there when we went down for brunch at 11:a.m. the next morning. This is the only thing that i found undesirable about […] our visit. Leer más

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This hotel is great, close to downtown and three blocks from the rail station of LA MTA if that's really what you want to do while in Pasadena. Parking is $15 a day with in/out privileges. Rooms are excellent, with AC etc. Starbucks in the lobby doesn't hurt and an LG 48" LCD is a nice addition to the room. The best part is that there is an excellent […] AT&T 3G signal in the room. Now WiFi Internet is available but it's not free. Didn't bother to look up at the cost since I used my 3G integrated into the laptop and that worked perfectly unlike other downtown LA hotels where 3G is non-existent and one is forced to use the hotel-provided Internet service. Overall great place to spend the night awaiting your flight next morning. Leer más

Hotels.com did all they could do to try and contact the Reservations Manager four times to ask if the Hilton in Pasadena would allow us to cancel a reservation. The Reservation Manager was never in or available. We were told he was the only person who could authorize this procedure. We were attempting to cancel due to an unexpected death and change […] in travel plans. I realize this would have been an exception to their policy, however, another hotel, two airlines, Amtrak and a travel company either gave full credits for future travel or refunds. This Hilton manager didn't care enough to even bother to take a call to listen to a request. As a frequent traveler, this will be well rememebered! Leer más

Just putting in flat screens does not make a hotel accectable. the room rumbled when the people next door took a shower The air conditioner did not work in the meeting room.for two days. the hotel promised a buffet both days and the manager said he forgot the first day. On the second day he also said he forgot. (hard to believe)

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all good, except we could hear our neighbor's phone conversation and his shower. Restaurant was very nice for breakfast and lunch.

I booked this place for my parents, aunt and uncle to include a breakfast buffet. While their communication skills is pretty decent, English is their second language. When they checked in, no one told them when or where they would go for breakfast. When they did ask where they had to go, they were directed to a nicely set up dining area, and charged […] $56 when they were done! Very disappointed. Otherwise, they said that while the hotel room was slightly shabby, the location and overall comfort was satisfying. Leer más

Very nice hotel, staff were very good. Room good, but bathroom exhaust did not work.

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I highly recommend this hotel for its comfort and its SUPER BREAKFASTS! Lovely dining room and servers. We'll go there again.

The hotel staff were friendly, however I was disappointed in the HHonors complementary breakfast (you get to sit near a breakfast buffet, but you only get served a choice of break and fruit, coffee and a juice). Nope you cant touch the breakfast buffet. Perhaps have a separate area of HHonors guests. Friendly staff, and nice surrounding area.