Chicago Marriott Downtown Magnificent Mile

NEVER in my life have I been treated so poorly at any hotel as I was this past weekend. I have stayed at this location about 4-5 times. To be honest the last 3 times have only progessively gotten worse!! This is not by any means an exaggeration or an attempt for a free weekend stay! I want nothing of the sort!! I will just give this weekends example […] for the uncopperative and ridiculous treatment we received. My friend and I came Saturday afternoon. Granted it was checkout time and we knew this, however, when we pullled into the valet/parking circle not ONE person came up to help us!! For example, the driver had to get out of the car and walk up to the 5 men standing there to get our car valeted as the cars and cabs are honking behind us!!! (We had no where to move so out of our control) Secondly, we took our own luggage and baggage in with 3 baggage carts sitting there empty with not ONE person to offer taking our things! After that 10 minute fiasco I went to check us in. The woman that took care of us was fantastic and I wish I had her name to give her credit. Regardless, the only other nice thing I have to say about this location Marriott is the room, service was great as well. The soda/water maching was broken and had to call and ask for bottles of water to be sent up, (the woman on the phone hung up on me and my friend when she called back to inform her that we did not want to pay for the water) along with the extra towels we had asked for twice on two seperate occassions and never received!! Lastly, was at checkout,. again the woman at checkout was fantastic!!However, when we went to give our ticket for our car, not only did the woman at the checkin for cars ROLL HER EYES, we asked so do we wait here ro can we go get coffee depending on time? That woman had the gaul to say,"Do what you want, should only take ten minutes.". Really??!! Is this the treatment I need!??? Considering we left 2 hours before checkout as it was?? Never in my life I have been treated SO Leer más

Close to great shopping & restaurants! Kids enjoyed indoor swimming. It rained non-stop while there & they even offered us hotel umbrellas to borrow while we walked around.

This hotel was great! The price was really reasonable, especially for being right on Michigan Ave. We could walk every where! The gym is GORGEOUS with tons of equipment. My only negative comment is that there is only wi-fi in the Lobby. You can't get any signals in the rooms.

The room was a little pricey for the size but it was a great hotel to stay at. First when we got in from the train we were met at the front door and asked how our trip was? I was very tired as we got up at 0400 hrs to board the train. When we arrived we were there around 1100 am. The hotel manager got us to our right away with no waiting. When we were […] leaving out train didn't depart from Chicago til 845 pm. The Manager Melissa let us stay and do a late checkout at 600 pm with no additional charge. I have already told everyone at work about this hotel and the great service we recieved. When we go back to Chicago I will stay at this hotel again. Thanks for the great stay Leer más

From valet to check out was superb. The location on magnificent mile was ideal. I would not hestiate to stay at the Marriott Downtown again.

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My room smelled horrid and they were sold out so I was unable to move. There is no wireless service in lobby or convention area. Prices way to high for a run down hotel.

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I had booked the hotel for the Chicago marathon and this was very very conviniently located a mile away from the start line. Also, the hotel itself was great, their room service was excellent and the staff at the front desk was very helpful too. The food in the hotel itself is pretty expensive and not that good but there are a lot of restaurants at […] a walking distance from the hotel! Highly recommended! Leer más

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good location for downtown activities being right on michigan avenue. plenty of nearby restaurants with varied types of foods. small bathroom. well equiped exercise facility. don't valet park -too expensive and several garages nearby.

Great Hotel!!!

Great 3 night stay for family get away. Great location, clean room, would stay here again.

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Great location.

The location was great! The room was comfortable.

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was a little disappointed in the amenities. The first night the pool and the whirlpool (which is why we decided to stay there) was out of order. Eventually the did get the pool opened back up, but did not get the whirlpool open the entire weekend that we were there. The Saturday night that we were there, a group of kids also picked that particular […] hotel to have their hotel party. Upon the 3rd disruption of the night, we notified security and they promptly took care of the problem. We did not hear a thing the rest of the night. We were a little disappointed at check out when the front desk did not seem concerned as to whether we had a good stay or not. She was very rushed to get us checked out even though there was no line behind us. Despite all that, the stay was excellent and we will definitely go back there again. Leer más

The room was very comfortable and plenty big enough for two people. The location was within a half-hour walk of the three things we needed: Randolf St. (Millennium) Station, Oriental Theatre, and Michigan Avenue shopping. Less than a block away was a bus stop that took us to the museums. With the exception of the museums, it was easy to stop back at […] the hotel to drop off shopping bags or take a nap. The concierge (Polly) was especially helpful, making restaurant reservations and giving us a coupon that allowed us to cut the restaurant line. The only problem we had was the long line for check in and check out. Leer más

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The hotel lobby is beautiful, and the location perfect for those looking to be right on the Magnificent Mile. We were walking distance to all shops/eateries etc. The room was nice, it fit the price, the only complaint is the bathroom is really tiny, we had children so bathing them was a bit of a challenge. We used the valet parking, and even though […] it was a few dollars more, it was totally worth it for convenience We would use the hotel again in the future! Leer más

Friendly staff, superb location. 7 day advance purchase offered a great price, we added a day but were not able to get the reduced rate which nearly doubled the price for the additional day.

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My room was just not impressive. Bed was great.

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今回はビジネスでの滞在でした。冷蔵庫がなく、部屋の清掃も不十分に感じました。また、コンセルジュの対応も日本人に対して丁寧とは言えませんでした。ロビーや客室も含めて広いとは言えません。プールもありましたが雰囲気も暗く、ちょっと泳ぐ気にはなりませんでした。当たり前かもしれませんが、ビジネスの場合はハイアットやヒルトンの方が適していると思います。 ただ、観光には立地、アクセスともに便利な場所です。南北どちらにもアクセスしやすく、大きなデパートも近いので買い物にも便利です。

Ótima localização! Na Av. Michigan, próximo das principais atracões e lojas. Facilmente você se desloca para outros pontos da cidade.