Sheraton Heathrow Hotel

Muy antiguo, frigobar vacio, me triplicaron los cobros en la tarjeta de credtio. Atencion buen. camas chicas.

There is no gainsaying the convenience of this Sheraton Hotel for fying in and out of Heathrow. I spent two night's here, one in December before flying to Australia and one on my return before travelling on home. My first stay was inconveniened by the repairs/refurbishment going on at the time. The fron of the hotel was completely blocked off and alal […] entrance/exit was by the rear. Not a problem in itself but the limited reception by tiresome, especially with q quie of up to ten people at check in and chech out. I found the room cold and the heating adjustments did not seem to make much difference. The most irritating thing was was the shambolic waitering in the restaurant. It took nearly two hours to have a simple two course meal- possibly also exacerbated by a shortage of kitchen staff. My night on return was much better on all count. The was open again with a new multi desk reception, which would have been able to cope with up to 5 people, had there been 5 on duty. I would use it again for fying to and from Heathrow Leer más

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I only stayed one night but the staff where very pleasant and helpful.They are refurbishing at the momnet and this can cause some confusion. As the entrance to the hotel is not easy to find.I really like this because I booked my car hire htrough thrifty which was located in the hotel so I was able to check in and put my luggage in my room which made […] this a lot easier when you are travelling with a three year old. Room service was good but the pay as you watch films are expensive. Overall my stay was pleasant. If you need to get to any of the 4 I suggested you rent a taxi I used a company who were very reasonable 15 pounds. they pick me and also helped at the airport. Leer más

Overall the room & the location were good. Room was clean & comfortable. H4 Hoppa Bus from Heathrow provides effective transport to/from the airport However there is major renovation going on so you enter the hotel via a fire exit & it certainly does not create the impression you would expect from a Sheraton The service on arrival was barely adequate, […] more could be done to project a friendly, welcoming attitude & it is not just my opinion, I heard other customers discussing the lack of attentive service in the corridor. Come on Sheraton, you can do better Leer más

Place is undergoing renovations and you have to enter through the trade entrance at the rear. Not really up to the level you'd expect from the Sheraton brand and it is being extensively renovated. It may be better when the construction is finished.

The Sheraton at Heathrow was a real disappointment. First, we had to pay for a Hoppa bus to and from the airport because the local bus wasn't easy to get to. We had stayed at another Heathrow hotel earlier and had no problem with the free local buses. Then our room was next to the elevator and was super noisy. The bed was not all that comfy. The breakfast […] was way overpriced with a lousy selection of cold meats and hard rolls. Lastly, they are remodeling the hotel and we could hear the construction crews early in the morning. With so many hotel options at Heathrow, we wouldn't choose the Sheraton again. Leer más

The Sheraton Heathrow remains a good stop coming in or out of Heathrow Airport. However, travelers should be aware that extensive renovation is underway. The hotel has a temporary reception and bar area.

A two nights stay proved to be the cheapest in the area at the time but was probably only due to renovation work being carried out. The room was a double-bed room although plenty of room for larger bed (queen) so I don't know why it was so small. The room was located on ground floor and facing an internal courtyard so was quiet even though near the […] end of Heathrow's main runway and having a cracked window. Heating in the hotel was very efficient and I had to turn it off in the room and open the window to cool it down. Considering the price of the room it was in reasonable condition and I give it 3 stars. In room tea and coffee is provided as is a minibar. Be aware of the prices. They charge GBP3 PLUS GBP1 donation to charity (approx US$6.50) for an airline sized can of soda. Use the petrol/gas station opposite for drinks including alcohol. This is next door to a convenient McDonalds too so transport for basic items is not necessary. I was using a rental car and it was a nightmare to park but again this was due to building work. Once these are complete the barriers will be down at which time a charge of GBP12.50 per night will be added to your bill. The location is on a local bus route with busses running between Slough, Heathrow and Hounslow. Direct busses to Heathrow terminals run frequently at a charges of GBP4 per person. Consider using a taxi for a group or family or utilising the local busses for free. There were four computer terminals to use by guests for free. These had internet connectivity and applications available such as Skype, MS Office etc. Using your own laptop was free for 45 mins per day before charges were made. This is a good deal compared to other hotels in the area. Overall, I would use the hotel again at these rates The only downsides were; the mattress it was older and sagged in all directions and that there is no power socket next to the bed so if using medical equipment or just charging a phone then an extension lead would be necessary. Leer más

The hotel is under renovation so they have a makeshift registration desk and lobby. We had a "Club Room" which was adequate. The Club Room private reception room had snacks that were not particularly good and they were out of water when we visited. The full breakfast was extensive and good but not great. Not far from the airport (10 min) but you have […] to pay for the shuttle to and from. Leer más

The Sheraton Heathrow near London was probably once a really nice place, but it had seen better days. The interior had a lot of maintenance issues and the Hotel entrance was being renovated and was inaccessible. Entry was through the back door and a maze of hallways. The staff was helpful and courteous and the food was ok. Internet access was a bit […] pricey and sold by the day only. All the amenities were obviously set up to extract extra money from the guest.. This was an unplanned layover on New Year's Eve and This hotel was near the airport and the most affordable, but one night here cost more than 3 nights in Rome during Christmas. Leer más

I've stayed during a period of refurbishment but it still with all comodities available.

The Sheraton is a great location for those transiting at Heathrow, being convenient to all terminals. Renovations have just begun in this large hotel. It was hard to find reception which is now at the back, traffic flows in the opposite direction to the arrows on the driveway and the signs showing the change are small and hard to see. The temporary […] reception is tiny. The reception people provide friendly but slow service in a challenging environment. There were always queues at reception while we were there. Despite the downsides the price was excellent and overall it is good value for money. Leer más

Heathrow Sheraton was reasonably priced but restaurant was a bit pricey. I asked about others in the general area but was told nothing available. The next morning I was told I would have to roll my luggage from the back up to the front of the hotel to catch a shuttle. This was because of the work being done on the parking lot drive. I assume that this […] work was scheduled before it was begun. Barring emergency paving something should have been done to accommodate guests catching the shuttle Bathroom appeared very clean except for black stains on bathtub grout(Black mold?) All in all a very reasonably priced hotel close to Heathrow. Leer más

Always stay at this Sheraton when Flying from Heathrow--however this visit was marred by serious construction / refurbishment. A confusing check-in ,people everywhere jockeying for service in the cramped temporary Reception area .Managed our luggage ourselves and again next morning. Unable to shower--water cold-- was a bad start to our long flight to […] Mumbai. Complaints to girl on reception-- a waste of time. So disappointing as previous stays have been pleasant and convenient. Leer más

The hotel was being refurbished which was not reflected in the booking. Was not happy after coming off a very late night flight.

Whilst acknowledge the need for renovation It would have been nice to have been told this hotel was a building site. We came through a cold corridor and waited ages to check in. This was not the relaxing stay we had hoped for Thankfully we had on ok room but that's all so not likely to go back....

The hotel was under regeneration when i was there but they still managed to give a delightful stay with a great value. I would highly recommend.

There were a lot of alterations going on which meant it was a long distance to room from Reception. Surprisingly there was a broken bed and kight in our room but the maintenance staff repaired everything inside an hour. The buffet dinner was tasty The porter staff were brilliant at all times of day and night

Does not look good when arrivinh and hard to find the entrance but room was in good condition and comfortable. Not a luxury hotel but room service was extremely quick and good.

Intending guests should be aware that major refurbishment is underway at this hotel. The whole front reception area is closed off and a temporary entrance is located at the rear. This makes the appearance of the hotel most unattractive at present. Internally we found workmen stripping the roof panels away in corridors to gain access to services. We […] were also disconcerted by an overnight parking charge so high that we would have looked for accommodation elsewhere had it been shown on the hotel.com web page. Leer más

Currently the hotel is under a major re construction, this should be noted. The location of the hotel is perfect for our connection at Heathrow and a taxi takes just few minutes to terminals. The staff does a great job coping with these circumstances, i hope the management sees that...

OK hotel, with current construction as of December 2011. Great rate but big construction.....

The hotel was convenient for the airport. There is a shuttle from the airport which is 4 pounds each way. It would not be convenient if you were traveling to London every day. The room was like any other Sheraton in the world, very comfortable. I booked it for the night before I was going to fly home. I booked it on Hotels.com for a low dollar rate […] while there was a sign posted when I checked in that said that rooms were about 4 times what I paid. I thought that I got a real good deal with hotels.com. Leer más

They are refurbishing the lobby but the rooms need it. The hair dryer is stuck in a draw and you must use it over the area where you would prepare your tea and coffee. Forgot juice with breakfast. Communications among staff lacking.

Absolutly horrendous, this hotel should not be open to the public as it is under major renovations. I was offered a free breakfacst in lew of my complaint. someone forgot to turn on the hot buffet table ergo, no breakfast.

This is a part of a great hotel chain that is a disappointment. The hallways and public areas need a bit of updating but the rooms are really sad. Oddly, the beds were great but the detail in the bath room....chipped paint, yukky carpet in the halls, and so on just was not on par with the cost nor the reputation of Sheraton Hotels.

This Sheraton was a very convenient and pleasant hotel, however, it was too warm in the room and cool didn't mean cool, it just meant less warm. The beds were comfortable and the service was okay but they charged us 13 pounds to park our car. That's about $20 per night. A little steep.

We enjoyed staying at this good quality hotel while recovering from a cross Atlantic flight and getting ready to catch another flight to a different country in Europe. Once you figure out how to get to it (and to take public transportation to the center of London), this is a good option for an overnight close to the airport stay.

Not what you expect from Sheraton, the condition of this property is very tired and worn, the carpets are very dirty. Glad it was just a stop over.

Staff is very friendly as well as helpful. The location is perfect if you are merely transiting through Heathrow. Close to Windsor Castle via local busses.

I had to stay here as I had an overnight flight...for this purpose the hotel was great. My main concerns was location (close to the airport) and price. This hotel perfectly met my requirements. It's a lovely hotel so that was a bonus.

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Hotel was fine - although we were there for such a short time it is hard to really say much - positive or negative. It was slightly further away from the airport than I would have liked - at least 15 mins in the taxi - but fine.

Rude staff, all forgein Smells and over priced sofitel along the road much nicer

My wife and I stayed here for one night before our flight out the next morning. We would recommend the hotel hopper for transportation. The City buses were a bit confusing. The hopper is only 4.5pounds per person per trip but drops you off directly at the hotel. Hotel was clean and very friendly staff. 45 minute complementary interenet was very helpful […] for printing boarding passes. Leer más

I dont normally write reviews but the Heathrow Sheraton is misleading. I did find a hoppa bus after waiting 40 minutes, and di pay my £4.50 but was told on arrival that the hoppa back to T5 would take 40 minutes, even though its only 1.6 miles so I got a cab, hotel booked for £15!! I needed to eat room service and that took an hour and was not great […] and the whole hotel was scuffed and had seen better days. I did not shower as I dont like mould round a bath. Leer más

Although the reviews I read (after I booked) were pretty poor, I must say that I was pleasantly surprised. The room was clean and functional and the reception was prompt. I overnighted and was able to get a taxi early the next morning without any hassles! Will definitely stay there again once I am in the Heathrow area

Close to Heathrow with shuttle bus if required. No aircraft noise in rooms. Only stayed overnight, as probably most people do and it was good value. Would have liked free internet access in room, although could have had a complimentary 45 minutes in lobby, but many places include it for free now, seems like a stealth charge, as does the carparking at […] £12.50 a night. Parking cost almost as much as we paid for daily car hire- that's England for you! Leer más

My credit has been charged £50 from the reception during my arrival. I don't understand why maybe you can tell me the reason why.? Thank you

Great for an early morning flight out of Heathrow.

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Nice hotel, close to airport. Food could use improvement.

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This hotel was comfortable, and close to Heathrow. However, they charged extra for parking (GBP12.50) and for internet use (GBP15.00) and breakfast was very expensive. Also, the roads around Heathrow are confusing, and it is hard to get from one place to another in a rental car, so make sure you get a map from your rental company!

I found the Sheraton hotel very comfortable & the staff very helpful,however the location of the hotel was not helpful as there was no public transport to my knowledge & the only buses took you to Heathrow & being on your own taxi's are expensive. There was nowhere within reasonable walking distance to go for a meal or a drink + the hotel was dear £17 […] for a buffet breakfast was extortionate however if you are happy to stay at the hotel then i can recommend it. Leer más

Hotel was expensive. Food was pretty awful at the club lounge, but drinks were free. Selection was poor. Wireless internet was completely useless in the room and club floor, the only place it worked was down in the lobby next to the internet terminals!!! Many business travellers rely on wireless connections these days....hotels that offer good quality […] wireless connections for FREE will have preference over those that don't. It doesn't cost much and will negate the need and cost for those dreadful sign in procedures (often by 3rd parties). I had not stayed at a Sheraton in many years....it may be some time before I'm back. Incidentally, the hotels is easy to get to by LHR Hoppa bus but takes a LONG time to get back to LHR....make sure you leave plenty of time forthe return journey! Leer más

I had to change the room after 3 hours of my check-in because the bath tub drain was blocked. In the new room, the above mentioned wasn't any better!